We went with Sanlam group and all I can say is that my experience was good From our arrival all through. I enjoyed food, room was clean and comfortable. Speciall recognition to the Front Office team, you guys are amazing. I can't forget to mention how helpful and friendly Elida the Manager was.
Best service ever. Friendly staff and very welcoming. Safe area, clean and very nice breakfast which is made for you as like it personally. The staffs are very nice people. They do everything you would like you'd ask. ASAP! Thanks to all staff working there from the guards to chefs to the receptionist. Especially receptionist Ann and others who are working at night. I will book this hotel every time I'm going to be visiting Nairobi and also the hotel is very safe for your valuable staffs. there's a safe at the room but your other bigger stafs like laptobs are also safe Thanks, Ann and Others that work mostly at night. You guys made my vacation unforgettable.
HHolidayTimeThis hotel was amazing. I was pleasantly surprised and impressed with everything. I loved the decor, the facilities and most importantly the professionalism of the staff.
John at reception was fantastic, he recognised I was a silver member and had macaroons and chocolates out in my room. Nick in concierge was also great, they went over and beyond to help me.
The rooms were a dream, the beds very comfortable, decor to dream of and a vide range of TV channels. Housekeeping brought a coffee homemade face scrub which was wonderful and made my skin feel so smooth.
The roof top bar and restaurant is a must; the ambience, food, drinks and views are all top rated.
This is my favourite Hilton I've been to.
I had an amazing experience with Emma who did the body scrub which made my skin feel so soft and a hot stone massage which was also fantastic She was very professional and made my stay comfortable throughout my treatment by answering whether the pressure was ok Thank so much Emma
MMssyKayThis is the best hotel I’ve ever. I could go on and on who it how great it is. The room came with a huge sitting area and had the skyline of Nairobi at night. It had a washing machine , iron, two TVs (one in room and one in lounge room), a full kitchen with dish washer , microwave , coffee maker, stove , oven , refrigerator, cutlery, bar table counter and chairs. The room had the most comfortable bed ever. I slept like a baby.
The hotel also had a heater outdoor pool unfortunately I wasn’t able to use it as it was a work trip and I was busy.
The restaurant had the most delicious buffets and the staff are great. Customer service was excellent.
ZZapiniakoПриехал в отель в нем не оказалось мест .Три часа ругался и требовал номер .Trip.com деньги списал ,номер я в итоге не получил , а деньги мне никто не вернул .Ужасный отель по отношению к клиентам .Генеральный менеджер никак не пытался решить мою проблему , только убегал и прятался от меня .Через три часа нервотрепки вынужден был уехать в другой отель .