Visiting Nakuru holds a special place in my heart, as I was born and spent my childhood here. Returning to Lake Nakuru brings back many nostalgic memories. Over the years, I have frequented the Sarova Lion Hill, and I'm pleased to see that it continues to be a wonderful retreat. The staff members were friendly, and I appreciated their proactive communication about securing our park fees online before our arrival. Thanks to Emmanuel, the security officer, our check-in process was smooth. He warmly welcomed us and assisted us with our luggage while also taking the time to clean our dusty car. He truly exemplifies the hotel's hospitality standards. I found the rooms to be well-maintained over the years. The furnishings and amenities were delightful, and I commend the team on the beautiful mosquito net design—it was truly a work of art! The turndown service and housekeeping were also exceptional, reflecting Sarova's high standards. Our dining experience was terrific. I was thrilled that the hotel offered both lactose-free and plant-based milk options, which were refreshing. The attentive and professional service provided by Consolata and Wang’ondu contributed to a wonderful dining atmosphere. My one suggestion is to offer a late breakfast because guests who visit are mainly on vacation, and winding up at 9:30 a.m. is too early. Plenty of activities are available at the hotel, including board games and cards for those who enjoy playing. The Gulia Spa offers a variety of lovely wellness options, and the highlight of our visit was the swimming pool. I was pleasantly surprised to find that the pool, which had been uncomfortably cold during our previous visit, was now upgraded with solar heating. It made for a much more enjoyable experience, and Douglas was available to assist with anything we needed, including access to a complimentary sauna upon request. We discovered some great souvenirs and gifts while visiting the gift shop. However, we were a bit taken aback when the attendant mentioned prices for items we were browsing without our asking. While I appreciate her intent to be helpful, I believe it is essential for staff to consider how this may come across to local guests, as this would not be the experience for foreign tourists. It would be beneficial for attendants in the shop to allow all visitors to browse freely and ask questions if needed. This is why I did not rate the visit at five stars. Overall, our visit was brief but enjoyable, and I appreciated the support from the team, especially when I needed assistance with my low-pressure tyre and when the clinic agreed to refrigerate my medication during our stay. Thank you for a memorable experience!
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