Na Lotus Hotel, A Luxury Collection Hotel, Nanning

We stayed at Na Lotus Hotel on Feb14,2024。Why we didn't accept Two Glasses Cocktail during us stay that date?That night we went up to the 80th floor. The waitress told us to come back tomorrow (next date Feb15). Tonight was not accepted and she told us . If we sit by the window, we have to pay 500 yuan we can sit down! So how do hotel services charge? I paid more than 2,000 RMB for one night. Will we book again for next time ? It turned out to be a scam! When i booked a hotel online, The Trip web site showed up that can use this ticket for accommodation that night . I didn't understand why did you post it up on the trip web site ?？？

Good location, hight quality to stay and good cleanliness. There also have lounge at 80th floor.

The service attitude is very good. The staff are polite and friendly. They respond quickly to customer requests👍🏻On one occasion, the air conditioner in the room I originally stayed in could not meet my requirements. After reporting to the front desk, staff responded within 10 minutes. They arranged a fully air-conditioned room for me, and it was almost midnight. I really appreciate and appreciate the hotel staff for behaving responsibly and resolving issues for guests. It should be noted that many hotels often experience insufficient air conditioning, but this can be resolved within a short period of time after response. Not every hotel can do this👍🏻Later, I also received many calls from hotel staff to apologize, which made me feel embarrassed😅

Overall, I thought the place was pretty good. Everyone there was helpful and nice. The room was clean, however starting to show its age. Some of the tiles grout are gone, and u can see gaps. The gap between the carpet and the tile needs to be sealed or covered. Biggest downer was my kid had a stomachache after having their breakfast. She felt better after she vomit. The hotel personnel did come to check up and brought her some porridge, milk and fruit, but she didn’t eat any. Next day we only used the breakfast for their coffee. I did use their pool. Wish it was a little warmer.

This trip is a bit rush, therefore we hv not much time to make use of the facilities. I've tried the oil massage at the 77th floor Spa, the massage was only average with the amount they are charging. Will not visit the Spa again. We have no chance to have meals at the hotel restaurants but we surely hope to try out the hotel complimentary breakfast which was offered free to the hotel guests at a different period after my bookings. Not to forget, all the staffs at the front desk were extremely helpful and patient with the guests. It was a nice stay.

Perfect stay. Will recommend easily for anyone.

Best hotel in Nanning

酒店非常棒，入住感覺非常好，房間乾淨整潔，前台辦理入住時給升級了房間，非常感謝！從下車樓下門僮主動迎接拿行李，引導到電梯門口上80層大堂，一下電梯80層大堂迎賓就上來迎接去辦理入住，前台非常熱情，辦理完入住又送往去房間樓層的電梯，還有酒店的床墊非常舒適，軟硬適中，我腰椎不好，兩天睡下來，非常舒服，沒有像其它一些五星豪華酒店，睡後會腰椎痛，建議腰椎不好的客人放心入住，再就是酒店早餐非常棒，吊打90%以上的五星酒店，食物豐富多樣，以後還會繼續入住，來南寧首選龍光那蓮。

非常好，不愧是萬豪旗下的酒店。禮賓部服務意識和態度都非常不錯，到達和離開的時候都會主動提行李，入住期間點外賣次數非常多，都很耐心幫送上來，客房清潔很到位，很細心的幫我把數據線收好，總之是一次超出預期的體驗。