I'll start by saying that the hotel itself was fine and the room was spacious and comfortable. The reason for the poor rating was our experience with the staff in the middle of the night. First off, this hotels smoke detectors flash incessantly and when the room is dark, it's like lightning in the room. The at around midnight, the front desk called and woke us up to tell us there was an issue with the alarm and that they were coming to our room. 15 minutes later someone pounded loudly on the door, waking up everyone else. The man couldn't explain the issue but mentioned the alarm and the police. Then he left and said that we had to stay up and wait. After 15 more minutes we called the front desk and was told that they police were there and that someone had to come back to the room. All this ended up with someone rotating a smoke detector. There was no explanations, no apology and no offer of compensation for the 90 loss of sleep in the middle of the night. This is an incompetent staff and inwoils suggest choosing another hotel
I booked three rooms for two nights. Changing the reservation to get rid of one night took an hour on the phone as they bounced me between central and the local hotel, and I never got a written change confirmation. My daughter had. a smoky room. In the middle of the night she screamed and banged on our door. An intruder, she said, had opened the door to the adjoining room. The phone didn't work, so we went to the front desk and the clerk did not call security, but decided that my daughter must be wrong and it must have been a refrigerator door banging. So, we had to wake up the other daughter to put the terrified daughter in her room. I asked the clerk for a refund and she promised the manager would call soon. He did not call until I posted the online review Hilton requested. Management refunded $80 (which was inadequate), but did not solve any of the problems for subsequent guests x. Hilton corporate refused to get involved. No fix for the refrigerator door. No check of whether the lock was picked. No cure for the smokey room. No followup on the reservation change problem. Contacting three ”team members” did little good , as they simply are not into meeting customers' expectations or solving problems so future guests will have a better experience.
Hotel Nyack, A Joie de Vivre Hotel by Hyattは2021年に改装された施設で、ナイアックに滞在するお客様にお勧めです。当施設はスプリング・バレー駅から11km、郡空港から31kmと、立地に優れています。付近のエリアは、ビレッジ・オブ・ナイアック記念公園やAMC Palisades 21、Escape the Mystery Roomなど、観光名所が豊富なことで有名です。お時間に余裕のあるお客様は、館内の様々な施設をぜひご利用ください。ナイアックの当施設には、駐車場が併設されています。
2022年に改装されたResidence Inn by Marriott Orangeburgは、オレンジバーグで宿泊予定のお客様に非常にお勧めです。当施設からモントベール駅(NJT)までわずか9km、テターボロ空港まで33kmと、交通が非常に便利です。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。オレンジバーグの当施設のお客様は、駐車場をご利用いただけます。
An apartment-like hotel contained kitchenwares including stoves, microwave oven, washing machine and utensils which are convenient for guests. Also, it’s closed to various supermarkets which are convenient for buying any commodities.
An improvement area included the cleanliness of the room (as I could find small flies around the toilets in my first 3 days).