エクステンデット ステイ アメリカ スイーツ シカゴ ロメオーヴル ボリングブルック(Extended Stay America Suites - Chicago - Romeoville - Bollingbrook)

When I got to my room there was food left in the fridge, there was no soap to do dishes, the TV was being used to hide stains on the dresser. There was a recliner in the corner of the room, however it was broken. The bathroom was not noticably dirty until trying to bathe, which is when I noticed the hair coming out of the overflow drain and the tub drained very slowly. The room overall was in need of a makeover as it smelled musty and smokey even though it was billed as a non-smoking room. Despite all that, the bed was comfortable enough, the sheets were clean, the fridge remained cold, and there were enough pillows.

Everything about this hotel is dirty. Rude front desk staff. No housekeeping unless you stay more than seven days. I asked front desk for some gloves to clean my room and was told they are not allowed to give any gloves out. Mood all the sink in bathroom. Dried up blood on sheets I asked to switch rooms and I was told that there was no more rooms available. Stove didn’t work either.

The front desk staff was very friendly and courteous! The room was surprisingly bigger than we expected for 1 queen sized bed. The extra door lock/latch didn’t close all the way, which made me slightly nervous. Parking lot and entryway to hotel needs to better lit. But the hotel is a nice area directly across the street from Lifetime gym. And a Starbucks 5 min down the road if you prefer stronger coffee. For the price, I would consider staying there again.

First off the staff was AMAZING!!! As far as the room, it appeared clean. However, the hotel is long overdue for a makeover so everything looks grimy. The room was stuffy and smelled like smoke. The paint was sliding off the wall in the corners. The carpet looked so bad I was afraid to walk on it bare feet. No amount of cleaning will fix these problems. Update your rooms and stop being cheap.

Most of the Staff was very very nice and very considerate. Janice needs to be trained to keep her nose in her own business and not be so judgmental. Especially when she doesn’t understand a person’s situation.

It wasnt in the best shape and could have been cleaned better. The bathroom door didnt latch. It was noisy being near the road. It was nice having an elevator and not having to take the stairs to the 3rd floor

Towells had stains and smelled bad. The room and hallway smelled bad

Got a room that wasn’t clean and had to switch to a different room

The hotel smelled like dog we could not walk without our shoes on because there was dog her we have to by our own broom to clean up. There were spider webs and spiders. 2 spiders in my make up bag. One of the burners on the stove were rusted and did not work