The pillows were not comfortable, she sheets synthetic, and that made this fancy hotel not so fancy real fast.
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Susan
2023年11月18日
Bad communication on arrival and slow bellman left luggage in hall outside room! Very nice staff but nowhere near enough. Coffee bar near pool put out and unattended til put away. Was Empty usually by 8:15 and only skim milk was put out one day. No one attended pool- cleaned up once a day pm. Single bartender & no food after 4- can’t have a cocktail/ snacks after 4 at pool. Luggage carts are stored clutter the entrance looks tacky - wonderful concierge and beds. Great location. Air conditioner would go dead every night about 3- 6am .couldn’t lower temp or turn blower on.woke up every night at 4 am HOT. No fan over bed. Complained but nothing changed. Seems like they turn it off intentionally every night it can’t be turned on in room. Overall disappointment nowhere worth price.
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Sharon L
2023年11月17日
Room is very comfortable…..we had a very rainy day and the hotel ran out of umbrellas!
Great location , beautiful pool area.
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Verified traveler
2023年12月20日
The place is phenomenal. Can’t wait to go back. The pool is awesome. Loved the drinks.
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matthieu
2023年10月9日
Great hotel, bad valet service. Excellent hotel. Great location. Friendly staff, nice facilities, nice pool. Bad valet experience - rude and didn't listen when they failed to charge our car
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Ana
2023年12月16日
We went for our Anniversary and it was great! Very relaxing experience 😌
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Graham
2023年9月20日
Room quiet and great air condition. Coffee machine in room but no coffee pods and hotel doesn’t do breakfast.
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Charles
2023年9月4日
Hotel does not have a restaurant for breakfast also there are motion sensors in the toilet so at night when you go to the restroom it lights up the whole room for 10 mins also the building system does not allow the thermostat to go below 68
Very nice hotel but not the most guest- friendly
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PATRICK
2023年8月28日
Very lovely, great personnel at check in,
courteous park attendant, beautiful neighborhood, and top class Naples
environment as always ‼️ A delightful
getaway from beginning to end 👍😉…