ハイライフ リゾート アンド スパ(High Life Resort and Spa)

They need better signs bigger signs Wi-Fi was an issue with contacting the property. The facility is wonderful didn’t like the road to get to the property but definitely a hidden gem just need a little tweaks.

I strongly advise against this hotel. We had booked a quadruple deluxe room with two large beds. The hotel gave us a classic room with two small single beds. What's more, the state of the room was filthy, cockroaches in the room, no garbage can in the bathroom. Property to be avoided!

I visited with my mother and brother aged 13 for two nights over New Years. The hotel is located up in the hills of the West End, providing a lovely view of the sea - the perfect place to relax and unwind indeed, although you could venture out with it only being 10 minutes from the West End *****. We stayed in the majestic room, which offered a minimalistic living room design, being fresh and airy. All staff, from the bartenders to the waiters to the housekeeping and maintenence staff, were friendly and helpful. The food and drinks were exquisite. A recommended location!

I visited with my mother and brother aged 13 for two nights over New Years. The hotel is located up in the hills of West End, providing a lovely view of the sea - the perfect place to relax and unwind indeed, although you could venture out with it only being 10 minutes from West End *****. We stayed in the majestic room, which offered a minimalistic living room design, being fresh and airy. All staff, from the bartenders to the waiters to the housekeeping and maintenence staff, were friendly and helpful. The food and drinks were exquisite, though pricey I should add. Overall, a recommended location!

This property truly misses the mark. Our first night was marred by a loud noise from the AC the entire night. Finally, morning came so we could open the door for some breeze to get some sleep AND it was only met with jackhammering all day. The Second night, the noise on the AC was fixed but the AC was not cooling. So for me, it is a very strong pass. I spoke to staff and a simple "sorry" is all we got and emailed as well but still have not heard back from anyone.

Power went out my last night, no backup system, No Security on property checking on guest,I really think I was the only guest there that night, So I did not sleep, I was afraid to and it was hot as hell, I’m not blaming the resort for the outage, but they have to do better in having a backup system .You live and learn never again!!

First of all,I have been going to Negril Jamaica, for the last 21 years,this was a bad experience. First let me start with some positive feedback,The hotel looks just like the pictures that are advertised, very clean, Staff very friendly ,big shout out to Rusheka They were the best bob marley’s I’ve had in Jamaica. I usually like small boutique hotels when I come to Jamaica every now and then I will do an all inclusive hotel, but like the smaller ones. When searching for a hotel for this trip,this hotel popped up,I was like this is nice,first time coming across it, no reviews, but I decided to take a gamble,Ok on trying to find the resort was a little hard,but we managed to find it.Ok everyone was very welcoming With traveling all day,all I wanted was to get a shower and go to bed, I stopped on the way to get something to eat, so that was a good thing I did. I asked for some ice and water, when I was informed I would be charged for the water,but I let them know in the description of the room free water was included, so I was not charged for the water. Ok so I get my shower Plenty of hot water,a plus get ready for bed, relaxing , can’t watch any thing on TV, No Digital channels that was mention in the description,So I played my music, About to dose off ,when I hear someone about to enter my room, allI could do was holler stop,which prompted me to put something up against the door,Tried calling the front desk, no one answered, So I waited till the morning to report it, They apologized The maintenance guy made a mistake.ok I got through that, never got my digital channels on the tv, I watched you tube on my iPad I’m a tv person I could not keep up with the.news, well I did get to catch up my reading.Ok the food,very expensive,being in that area,you had no other choice..they had run out of cabbage and callaloo,thinking that the salad I asked for would be a replacement, but I was charged 10$ WOW.This is a long review, Ok jump to my last night. I’m lying in bed after packing, my music goes out, and the air goes off, I get up and go to the door, pitch black, off course there is no one to call, because no Wi-Fi, No security guard, I start to panic, Then start to pray,So of course I don’t sleep at all,first because I’m afraid, and it’s hot as HELL.So there was no body on the property until the Morning I.could not take a shower could not call anyone,I have been waiting to hear from them for some kind of Compensation,for the inconvenience of my last night.I’ve called,I’ve emailed. Nothing.This was a live and learn experience, the positive I still was on vacation, and spent my birthday in my favorite place Jamaica, But Highlife did not live up to it’s name.