The Sol Nessebar Mare Hotel, worst hotel we've stayed in for some years. Reception staff rude and unhelpful. Dining room staff miserable. One good comment,bar staff in the reception were hard working and polite. We thanked them on leaving and left a tip. Dining room food ,I described as slop. Terrible food. Other families said the same. The Palace food according to a family we met, said they didn't like the food. We tried the food at The Bay Hotel,it was ok 1 night but not the next. Then discovered we were not allowed (nobody told us) to eat in their dining room yet we could use all snack bars on the complex!. Food was the exact same everyday. No way is this is a 4 star hotel., It is a 3 star at the most. Dining room is outdated, like a 1980s dining room. Rooms were basic, bit outdated. No drawers in our room. Pools not that clean. Waterslides ok. Tried the a la carte Chinese meal, absolutely rubbish. We made a pan of hot broth,there wasn't a starter,no pudding, just a pan of broth to share. The Italian night was no better either according to other families. On leaving the hotel,we asked to use a courtesy room etc just for a shower and to change. We were told that we could use the changing rooms, yuk, disgusting, dirty pokey, tiny Room, only 2 dirty showers,with old dirty shower curtains across,a few old lockers to use, no locks on them and only 1 small wooden bench to put your clothes/belongings. No towels,nothing. The floor was slimy and slippery. Some people had no hot water. Disgusting to offer this to paying guests,I have never in all my years of going on holiday, experienced this on departure day. Reception were not helpful when people asked to keep their room on, most were told no. Just rude! We were glad to leave. A waste of money. Dining room photo in the brochure looks different to the actual dining room now. So many lovely hotels in Bulgaria to stay. I spoke to families that we met who hadn't been to Bulgaria before and stated that on our 2 previous holidays to beautiful Bulgaria, how we stayed in a 4 star that was a great hotel and last year,a 3 star plus, also a great hotel with good food.
自動翻訳