ホテル デ レクルセ(Hotel de l'Ecluse)

The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.

The hotel was very clean and the staff was very kind. The location is not far from both the train station and the downtown (almost middle of the slope between the station and the downtown). The breakfast was not gorgeous but sufficiently good for me. Only the problem was no AC. The room was quite hot during my stay.

Yes, we were disappointed. Got for a discounted price their suite in the 3rd floor in the new building. Room ok, but not more. Looked more like an apartment than a Hotel room called their suite. Very noisy from busy street all night long despite closed windows. Breakfast was the negative experience. No style, no fresh or local cheese and other products. Despite you get served what Lidl sells in their shop incl their Joghurt and BabyBel cheese. Sorry guys, this is not good enough. Won’t get back to this Hotel.

I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.

Chambre récemment rénovée, bien équipée. Bonne literie. Ma chambre ne donnait pas sur la rue. Ai pu dormir les fenêtres ouvertes au calme. Très bon rapport qualité prix pour un hôtel en centre ville et proche du château. Petit déjeuner peu intéressant.

Je loge actuellement à cet hôtel. L'accueil et les services proposés étaient parfaits ! La chambre est très spatieuse ( avec même un coin cuisine), propre, disposant d'un lit absolument confortable ! Merci au directeur et à sa jeune équipe adorable !

Das äusserst zentral gelegene Hotel ist eine kleine Perle in dieser Stadt mit durchaus romantischem Flair. Unser Zimmer war extrem ruhig zum Innenhof gelegen, praktisch eingerichtet und funktional. Die Bedienung war aufmerksam und sehr freundlich. Wir kommen gerne wieder!