A truly disappointing experience. Hotwire listed this as a three-star motel. (Of course, I was already committed before I knew which hotel would be what I had paid for.) I have stayed in two-and-one-half-rated motels that were better (and even a two-star one here and there). The hallway was almost unbearably hot--no air conditioning at all (July in Texas!). Coffee was available only in our rooms--none at all at the breakfast bar. In fact, breakfast was pathetic. I had not seen orange juice the color of what was in their pitcher. There were two kinds of children's cereal (nothing, like raisin bran, for adults); cheap white and wheat bread for toast, with a tub of butter, a bottle of strawberry jam (almost out and too deep to reach with a plastic knife without getting jam on one's hands), and one of peanut butter. Did I say pathetic? The ”prong” for the safety latch in our room was missing a screw and two more were almost all the way out--not much safety protection. Again, a general disappointment when we expected a three-star experience.
Staff is very friendly facility clean and neat, have stayed there several times and it’s peaceful and quiet every time I stay! The building is older but in top shape… if you're not picky you can find something but you will have to dig. Like I said the place was and always has been great!
Hotel is comfortable and has a nice pool and lobby area. Breakfast is $12 and Diamond benefit is only $10 so that could be improved, but breakfast is good overall. Bar has draft beers which is great given the evenings can still be really hot. Emily at the front desk was outstanding in handling multiple simultaneous guest questions and helped quickly fix a room key reset. Rooms are starting to show their age and would benefit from updating soon. Keurig coffee in the room which is great.
Best hotel stay in a long time...friendly, helpful and accommodating front desk staff; clean, well appointed rooms (lots of space, small kitchen including full fridge, work desk with charging station, couch, shower only, good water pressure, comfortable bed); location near shopping, restaurants, attractions like Gruene; great fresh breakfast offering oatmeal - hot and overnight (nuts, fruits, coconut, brown sugar) yoghurt, cereals, juices, muffins, toast, bagels, breakfast tacos and traditional breakfast like scrambled eggs and sausage. Friendly staff and fantastic coffee too!
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3.9/5
PpookeysmomWe stayed a few nights to tube the river & enjoy downtown New Braunfels & Gruene. This is a great location for everything we needed. Lots of restaurants, gas stations & stores nearby. The staff were friendly & helpful. The room was clean & comfortable. The hotel seemed very secure. There’s a pay laundry room & a dining area with a TV. The free breakfast is pretty good. There were make your own TX shaped waffle makers, cereals, yogurt, oatmeal, refrigerated muffins & honey buns, bananas, apples & frozen sausage/egg & cheese croissant sandwiches. Unfortunately the only protein source & therefore the only thing I could eat was the insides of the croissant sandwiches. I felt terrible having to throw out the croissants, but that’s all there was for me. The pool was pleasant enough & the grounds were well taken care of. We would definitely stay here again next time we’re in New Braunfels.
This hotel is conveniently located just as you get to the town from Houston. Looks nice. Loved the mural behind my (VERY Comfortable) bed. Stayed one night & decided to stay a second one. Room was quiet, even though hotel had lots of families and some dogs staying there. Staff was fine. Good places to eat in same parking lot. Internet speed was good. I usually stay here when I come to New Braunfels.
TTrail535415I cannot say enough good things about this hotel. I brought my son and two of his friends to town for one night to float the river. I had accidentally made my reservation for the wrong night, and when I called very late to let them know we were on our way, they saved the day by getting us the accommodations that we needed, and they honored the original price for my other booking! We enjoyed our stay, and the breakfast in the morning was great! Then, after we left, my son realized that he forgot his wallet. The hotel staff contacted me and let me know that they had found it, and they mailed it to us. My son was so happy to get his drivers permit back. The staff here saved the day again!!! Thank you for a great trip.
My wife booked a room here for our family to stay in your motel on Thursday June 15th. We got here at approx 1pm, maybe a little later and were instructed to pay a further $20 for early check-in to an empty room that had already been cleaned... Ok, no worries. Then, when we went and asked for linen for the pull out couch, we were charged another $20 for that because there were 6 of us in the room and we had booked for 4. The room sleeps 6, we paid for the room, not how many bodies we were putting in it. The condition of the room was adequate. However, here is some sort of blood or feaces on the bath tub though (pic attached). The pull out couch mattress is in poor condition, the stains on it are atrocious. The gentlemen on the front desk has been nothing but rude to us. It feels like he has stolen $40 from us, as in the past, staying at other motels, we have NEVER been charged for early check in and we have NEVER been charged for extra linens or additional people in the room. Im not asking for a refund, but I would like our $40 back. The treatment we have received from the gentleman at the front desk has been far from acceptable and he is the manager. And, our online bill and paper bill do not allign. Bit the junior behind the desk said ”he would take care of it.” We come up here a few times every year to float the river and we always stay in hotels. We thought we would give this 1 a try. After today and what has happened, unless this issue is resolved, we wont be back here. At present we haven't asked him to extend our stay... We will be going to another hotel later today. The only good thing about this hotel is the shower.
The Motel is somewhat basic (limited toiletries and no in-room coffee machine, but does include a in-room microwave and refrigerator), but clean & the bed comfortable. I stayed one night, and was so eager to drive home, I stupidly left behind a library book and a couple personal magazines. The staff went out of their way to send me the book and magazines (I sent a self-addressed mailer). They called to clarify what I needed. The service was top notch!