ザ ポンチャートレイン ホテル(Pontchartrain Hotel St. Charles Avenue)

Great location at the garden district. Easy access to the tram ride. Staffs were friendly. If you like the old new orleans flares this would be the perfect hotel for you We had the suite. Beds were very comfortable. Extra living room was perfect. Don't miss out on their amazing rooftop bar view. However the hotel needs some remodeling. Carpet is old, bathroom outlet isn't working. Bathroom overall needs update. Needs more light fixture. 1 elevator is not operating. Another one was down for half a day.

Fun and eclectic with phenomenal dining; great transportation opportunities for the entire city while quiet at site.

I had high hopes after reading multiple reviews from many different sources that this hotel is a gem. I love a charming, old-world, boutique hotel, but this wasn’t it. We arrived in the middle of the night walked through a very rundown lobby and checked into

Loved the convenience of The Pontchartrain and the restaurants, rooftop bar and breakfast/coffee shop. However, for the price, I did not find it to be worth the amount spent. Rooms could use some updating, especially carpet in rooms and hallways and only one of the two elevators was working with staff stating it could take months before it is repaired. Customer service was excellent and food/drinks were delicious I was just not overly pleased with the quality of the room for the rate charged.

The staff was nice and the hotel definitely had that New Orleans feels to it but just not what I was expecting. Definitely do NOT bring a car unless you want to pay an extra $50 a day for parking and there was another $20 a day charge for amenities that ******* didn’t mention. I just don’t think it was worth it for what we paid.

This was a fun stay with my daughter for her birthday. It was loud at night and the room was missing some lightbulbs. The shower was great and the bed was comfy.

This hotels seems a bit overrated. While the reception staff were friendly, but the staff in the Bayou bar were rude to us. As we tried to get a table, we were asked 'Are you going to eat? You can't just sit down and have nothing you know.' Maybe because I look young and was taking my little sister with me to have drinks and enjoy the jazz for the night. In fact, I chose to stay at the hotel for this reason. Our first round of drinks were cleared from our table very quickly, one of us did not even get to finish. We got fed up in the end so did not order a second round of drinks and left the bar. Full disappointment, I would not recommend.

The rooftop bar provided a beautiful spot to sip cocktails while watching the sunset. However, we could only go once because both elevators broke during our stay. This is not a very accessible hotel.

Great location but the rooms are in need of updating. There were issues with the elevators and water pressure.