ガンズヴォート ミートパッキング(Gansevoort Meatpacking)

Impossible to get a simple black coffee without a 40min wait! No VIP treatment whatsoever. Room needs a lot more lights it’s always very dark. Housekeeper did a great job and the room was very clean.

When booking, I explicitly requested NOT to have a room next to an elevator. The room I was given was not only directly across from the elevator but also directly across from the housekeeping storage room. This meant that every morning I was subjected to constant noise. Banging , crashing, locking, doors slamming etc. Unbelievable. I thought I was staying at a hostel. The "do not disturb" button on the digital control panel did not work. How do I know this? Because EVERY morning at 8am there was a loud knocking at my door and then they tried to OPEN the door (it was chained). When I yelled out that I had a DND button (red) they said , oh "that doesn't work". Nice. I work late hours so this become a real issue. Lastly, I had no WiFi for 3.5 days. When I checked in their servers had gone down so they couldn't access the main hotel reservation system. In the room the wifi was so bad that I couldn't even load maps and had to go outside and find a stronger LTE mobile signal. The hotel IT guy came by and gave me access to a different Wifi network but it was still weak and unproductive to use. He was nice and genuinely cared about the problem. Although I liked the people and the location, this was a really terrible and frustrating experience. Gannsevort you can do MUCH BETTER. With so many 4-5 star options to choose from I doubt I'll be staying there again unless I have an incentive to do so.

There was a beeping sound that was coming out of our vent and woke us up at 3:30 am the property said oh sorry. They didn’t try to make it right. Also the television didn’t work properly and we got another oh sorry. Terrible customer service. I have stayed here multiple times and after this experience I don’t plan on returning.

Fun location, vibey hotel. The key system was broken, which was highly inconvenient. Did not like there was no free coffee in the room or lobby.

Great location! Welcoming and helpful staff. Great breakfast menu and amenities. Love the flat iron in the rooms along with the blow dryers! Seeing the same doormen at each visit is a plus - they are the jewel in the crown!

The location is excellent and the staff goes above and beyond! Such great service.

Loud, overpowering music in elevators, lobby has NO where to sit while meeting friends, blinds fell off window and maintenance was in our room for 5.5 hours, HEAT could NOT be regulated so room was 76 degrees!!! should i go on?

No key access available. Had to get escorted to our room by staff to open door.

Nice location Staff was very friendly Roof bar was the highlight of my stay