The hotel was clean and nicely decorated. The problem is that the parking lot is over 2 blocks away, which isn't mentioned at the time of booking. I had to walk 2 blocks at night, alone in 15-degree weather over icy sidewalks. The front desk staff that night never offered to valet park my car. Then when I got in the room it was 58 degrees in there. When I called the front desk they came to attempt to adjust the heat but it didn't work. After 2 hours of being in a freezing room I called again and the night manager brought a space heater and attempted to adjust the heating unit. It was after midnight before I got some heat in the room. The next morning when I checked out the manager was very apologetic about the situation, and the night manager was very accommodating as well, although it was still a very poor experience overall. Also, the rooms are small, although I guess that is to be expected in NY.
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