カーサ シプリアニ ニューヨーク(Casa Cipriani New York)

When we first realised this is where we would like to stay, I was focused on booking. When it got to the booking stage that’s when things went slightly wrong (and a bad vibe was set). The lady I’d been speaking to regarding the booking had left for the day so I got to speak to her colleague (who clearly didn’t want a family staying in one of his suites over new year🤷🏻‍♀️). I then go to speak to Huni? Who also gave a general negative vibe about us staying in one the most exclusive!!! Hotel “with children” My children are, 14, 17 and 19 (hardly rampaging toddlers). I was given strict instructions at to what they should be wearing when arriving and that they would have to out of sight and never allowed on the 5th floor after 5pm. Ok so we took this all on board and after a very long flight from Heathrow, arrived at hotel to be told again that if we wanted to eat in the restaurant that they would have to change. They didn’t look untidy, they had got changed in the airport loo to make themselves smarter. We went to the fifth floor worrying that we would be smart enough. We arrived to see the table opposite us with teenagers wearing t shirts and less than smart. Then later a bunch of men come in with trainers on!!!!! We are English and both of these tables were not! I can draw my own conclusions regarding this. The food!, well the pizza was amazing, but the pasta!? I’ve travelled all over Italy and eaten so many amazing pasta dishes (Al dente!!) more like un cooked. None of us ate any of the pasta dishes. Service in the restaurant was fantastic and staff were lovely. The visit to the bar was embarrassing and not at ok or what I would have expected!!! So this would be the night of the 30th and we decided to have a nightcap in the lovely bar (without the children 14,17 & 19 year old children). The female bar tender who physically turned her head away from us as we walked to the bar!!! She was physically unable to show how unhappy she was with being asked to prepare two drinks for us. She said nothing!!! Not welcome, how can I help you, what would you like or even, enjoy as she served the drinks!!! Nothing, just a disgusted look on her face. When she did serve the drinks she put them on the bar, which was soaking with booze or water from other drinks served before us. This was the last straw. I confronted her and said a nicer attitude would be very much what I was looking for and a clean bar!!!! She apologised in a very sarcastic manner. I walked away from the bar. I’m hugely disappointed with this hotel. You can’t do this to customers and expect a reputation which will attract the people who can and are will to pay the prices you charge. The room service is another saga (which I really don’t have the energy for). You guys have a lot to learn, not 5 star I’m afraid, your pushing 4.

Prefer to stay around midtown when in the city but we wanted to give this club hotel a try. We arrived with high expectations and while Casa Cipriani restaurants are among our favorite Italian restaurants, the hotel part of the building isn't there yet. Overall we had a good time, Suites are solid, and the views of the statue of liberty are the best in New York. Service felt somewhat impersonal for the amount of money we'd spent at check out. thank you

i would like to say Casa Cipriani really goes above and beyond to service his guests. i booked a room for my boyfriend's birthday, since he likes good hotels. upon my arrival, to my surprise, my room was upgraded to suite (without charging me additional), with champaign and cake. the suite is very very nice, with big windows to both sides (as it is at corner). all the staff at hotels are super kind and friendly. the friends we invited over all are very impressed by our suite and the club at 5th floor. jazz is really good too. special thanks to Stefano (director of front desk), Juan at the restaurant bar. Juan was very caring and thoughtful, made my normally a bit demanding boyfriend very happy. ohh, the mattress at hotel is amazing too. i have long term back problem. the mattress is perfect for me, firm but with a bit soft touch. next time i buy new mattress at home, i shall go check our which branch Cipriani has -:)

Our stay at Casa Cipriani was perfect from the moment we stepped out of our taxi and were greeted by the charming staff at the door. The lobby area was wonderfully calm after a long-haul flight, and the staff was so attentive that you felt almost like you were being greeted by friends. The bedrooms are exquisitely finished with such a high standard of attention to detail with lovely, unique, special touches. We enjoyed a drink in the Living Room overlooking the stunning river view and didn't ever want to leave. The food in the restaurant was the best pasta I've had outside of Italy; we returned the next day for lunch, ordering the same dishes again. We only stayed two days, but the staff remembered our breakfast preferences from the day before, which didn't go unnoticed. Casa Cipriani is our favourite club; there is nowhere else we would want to stay in New York.

Absolute perfection! Amazing food, decoration, rooms, service , cleanliness, details, amenities! Simply one of the best places I have stayed in,if not the best! Worth every cent! An example of what a great hotel should be like! Bravo for the amazing job!

Casa Cipriani is obviously stunningly beautiful -- both the hotel itself is exquisitely designed and appointed, and the sweeping views of Brooklyn and the bay are unparalleled by anything I’ve seen in Manhattan. The food is obviously great, too, being powered by a well known global powerhouse brand. All the Cip classics are on tap here. The rooms are comfortable, well appointed and modern; super comfy beds and sheets. The rainfall showers are the best I’ve experienced in a hotel. The bathrooms are stunning (though at this price point having Toto bidets would have been nice), and the Waterworks fixtures are killer. It’s clear a ton of thought when into the design in every single space on property. But what sets Casa Cipriani truly part from its peers and puts it squarely at the TOP of the heap of high end luxury hotels in New York is the service. It’s outstanding. I was blown away. From the gentlemen at the valet stand and the bellhops when you pull up for the first time, to Sophia at the front desk guiding you through check in, to the ladies helming the club level, everyone in the spa, the entire dining team… to a person they were so friendly, accommodating, and pleasant. I can’t say enough about their hospitality. I rarely feel compelled to write reviews, good or bad. But Casa Cipriani is so excellent it’s deserving of all the praise it receives. Thank you to everyone who made my wife and I’s stay amazing; we can’t wait to come back.

There is no restaurant at this five Star Hotel, only a private club for people over 21. Then why the 5 stars ? No more veal ragu available.... I asked for pasta aglio oilio. The manager said that they have no garlic (this one can't be made up)

Perched on the water in lower Manhattan, in the landmark Beaux-Arts Battery Maritime Building, is the Casa Cipriani. The Casa sports a dual hospitality personality, namely, a hotel & a members club where luxury reins 'summa cum laude'...why the house car is an Aston Martin. I soaked up my spacious Junior River View Suite adorned with mahogany floors, bespoke Italian furnishings, Art-Deco light fixtures, an adorable work desk and artwork on the wall. The suite was embedded with high tech appliances like electronic shades, selectable lighting and other futuristic tools. The bath was marbleized with heated floor and walk-in shower. The pinnacle room amenity, however, was the terrace affording me an exception views of attractions like the Brooklyn Bridge.........why I could almost shake hands with the Statue of Liberty. One never has to leave the Casa with such a bevy of dining and drinking options where you will find the Club Restaurant, the Jazz Cafe, the Club Bar, the Promenade Bar and the Living Room. Aside from the abundance of bars, the Living Room is a communal experience while the Club is where dinner is served in Italian style with items like carpaccio and other pasta classics.........I tested the carpaccio..........it was great. Other highlights of this property is the spa & wellness area in addition to a fitness center, but perhaps the biggest draw is the membership club. So, if you want a Big Apple hotel with luxury to the max........,,,,...then try the................ Casa Cipriani.............it checks off all the boxes for a hotel of greatness.

Amazing all together: beautiful design details in the room and throughout the hotel, Very professional team. I loved staying there and will definitely return. A little intimate gem in the heart of nyc :)