ラン島の人気新規開業ホテル

「The hotel is beautiful, and the staff are friendly and helpful. However, there are several issues with the management system that need improvement. First, regarding room cleaning procedures: at most hotels and accommodations, the front desk keeps a spare key or key card so housekeeping can access rooms for cleaning when guests are out. At this property, guests are required to hang their room key outside the door until housekeeping finishes cleaning, sometimes as late as 2:00 PM. This is a serious security concern because anyone could potentially access the room while the key is left unattended outside. Second, if you are looking for a quiet and peaceful stay with good soundproofing, this hotel may not be the best choice. Noise from outside the room is easily heard throughout the day and night. Last night, shortly after midnight, I was awakened by a very loud group of people. When I went outside to investigate, I saw a group of guests drinking in the restaurant area located directly next to my room. The noise was so loud that I could not sleep. I politely asked why the restaurant was still open, as I had been informed during check-in that it closed at 10:00 PM. The guests told me that a staff member had opened the restaurant for them. I then politely asked them to lower their voices because my room was right next to the restaurant. I do not blame the guests at all. The responsibility lies with the hotel staff, who allowed the restaurant to be used after midnight despite the clearly stated closing time of 10:00 PM. Areas for improvement: 1. Guest safety and security — Guests should not be required to leave their room keys hanging outside their doors for housekeeping. 2. Enforcement of hotel policies — If the restaurant closes at 10:00 PM, that rule should be consistently followed. Future guests staying in rooms near the restaurant should not have to endure loud noise until 1:00 or 2:00 AM as I did. Overall, the hotel has potential, but better management and stricter adherence to its own policies would greatly improve the guest experience.」

「空調不涼，房間洗手間有一點沒螞蟻，其他都很滿意，總體來説很乾凈 很居家。」