メルキュール ニューベリー ウエスト グランジ ホテル(Mercure Newbury West Grange Hotel)

Our room was on the ground floor which we asked for. It was freshly decorated and very clean. The staff were very polite and efficient.

Somewhat puzzled why my superior room is £50 more the day after. i have no objection paying over £115 for a room but it needs to be in good repair. parts of the room where broken, paint peeling by the door and the toilet flush very intermittent, the fan didn't work either so surprised the fire alarm didn't go off.

Breakfast was a shambles. We had to clear and set our own table and member of staff was disinterested. Also food was congealed. Stayed here many times but hotel has deteriorated.

Arrived and had to wait several minutes for Reception, the hotel looked quiet. I went to my room and parts of it had not been cleaned. One of the bed side units had water spilt on it and they had marks from drinks on other parts of the room. The sink had not been cleaned properly and the towel had a hole in it. Disappointed considering this was a superior room, it did not feel like it and that somebody had previously been in the room. When I went to reception to complain there was nobody there due to the bar area being very busy. The Tv and remote control did not work correctly and often just switched off. I have stayed here several times and this was the worst experience so far.

When I arrived to check in around 6pm there was nobody on Reception & I had to wait over 10 minutes before anyone appeared. I even tried calling the Landline phone twice, nobody answered! Also, it appeared that my booking had not been put onto the Hotel system for some unknown reason. The room had no USB charge points which is quite old hat these days!

Breakfast was ok depending on what you picked but it may have just been an off day as the food in the hotel the night before was lovely.

very old mattress, dirty bedding, dirty towels, mouldy shower area, no water pressure for shower to work above your knees, uncomfortable bed , very unpleasent stay, had originally booked to stay for the week but checked out after 1st night, disappointed an understatment

Anna on the front desk was great. Sadly there is no gym.

When checking in, the reception staff totally ignored me and was extremely unattentive. Upon checking out, reception unattended. Eventually took a few separate staff members to finally be able to check out. The final staff member was very helpful and apologetic.