THIS WAS THE MOST INCREDIBLE PLACE WE HAVE EVER STAYED FROM THE DESK CLERKS, THE CHEF'S, THE CLEANING STAFF THIS PROPERTY IS A TRUE PART OF HISTORY ALL ROLLED UP INTO ONE. WE WILL NEVER TRAVEL THE EAST COAST UNLESS WE STOP IN AGAIN FOR A VISIT. THANKS SO MUCH THE BEDWELL'S
This hotel exudes charm and the location is probably the best of all of the hotels available in Newport. You can Walk to almost anywhere you’d like to go in Newport from the hotel. The hotel is over 100 years old so it has some quirks like very small bathrooms. The first room we were given was unsatisfactory, after a second trip to the front desk to complain, we were upgraded to a more satisfactory room. This seems like a standard operating procedure for most hotels these days. I guess it’s a game you have to play in order to get a decent room. But one should not have to do that when they’re Paying premium prices. The in-room amenities were Lacking a bit. Overall the staff was lovely ( Shout out to Brian the manager who assisted us with kindness and care when we experienced an shout out to Brian the manager who assisted us with kindness and care when we experience a housekeeping problem)and I would highly recommend staying here.
The location was great! We were right in the middle of everything and there was plenty of parking at the hotel! We were very disappointed when we came back to change for dinner, and our rooms were not cleaned! This happened to a lot of people on our floor! When we complained about this we were told that the maids come by at 8am and if you have “do not disturb “ on your door they bypass your room and don’t come back! We were out of the room by 9 am so they had plenty of time to come back! We were refunded the $75 amenity fee, but for the price of the rooms they need to clean them! Also, the bathroom was small and a little dirty!
We had a great mini vacation at the Newport Harbor Island Resort last weekend! The experience exceeded our expectations by far. From the phone conversation for the reservation, to check-in & check-out, we were greeted with professional and courteous service. The accommodations, amenities and grounds were perfect! I would highly recommend this hotel/resort. Location, location, location!