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This is our fourth time at the OYO Niagara Falls. The staff is always very helpful. The rooms are clean and comfortable great place to stay. near Clifton Hill!

This is the worst hotel and should be a motel. There was feces outside my door the rats are huge running around the property. The inside of the room smells and the sheets are gross looking. The floor smells like pee. The entire night all I could smell was pee. As I was brushing my teeth the water was running to my feet. I guess the sink has a bad leak. They gave me a remote and that was for a different tv. The lamps didn’t work. This entire experience was scary my daughter didn’t sleep well as she got to sleep she was woken up my two Men trying to get in our room. What a night no phone to call the front desk can’t find a number. I wish I could give them a -5. I should have my money returned for this place

The picture online did not match what we got. Around the hot tub there was mold, our sheets had stains on them that we had no idea what they were, it was uncomfortable to lay on the bed because of this. There was also a homeless guy that was asleep in front of our door. That was really uncomfortable.

As soon as we entered the room the picture fell off the wall, toilet would not flush unless you took off the back of the toilet! Dead bolt did not work! And mold in the bathroom around taps.

The washroom looked dirty, the tiles had mold on it, the room did not look like it has seen a mop in a while, the fridge was not working.

The area is shady, the rooms are crusty and gross and unsanitary and honestly just crap overall.

We called to confirm our stay on the day of arrival but then hours later had a call back cancelling us because they had overbooked.

It felt like a family run business, although a very diverse family. The staff were very friendly and accommodating in spite of minor language barriers. I would definitely stay there again.

We booked 2 rooms at this property by looking at the pictures posted on the website however as soon as we entered in to the rooms, it was terrible. The cheap quality mattress placed on just boards, dirty blankets and what not. Washrooms were so dirty that you won't feel like using it . This is my first time leaving a review on any site as I don't want people to experience what we felt. Please think twice before booking this place

The bed was ok and it was just a place to sleep. Lots of work needed here. Nothing like it shows in the pictures. Smelled of smoke...very little lighting..cracked toilet seat...dirty walls ...noisy whenever anyone uses plumbing.

You get what you pay for at this property. Nothing special but it’s a great location. The bed was clean and fairly comfortable. Exactly as pictured. Heart shaped jacuzzi that worked well and was clean. Some mold on the wall behind the toilet which should be addressed but didn’t affect anything. Set your bar low and enjoy the location and your sleep.

My recent stay was a letdown - didn't have huge expectations coming in, but it was even worse than I had imagined. The front desk area was a mess - cluttered and with visible staff sleeping quarters. Even our parking pass was stamped on a cigarette carton. Upon entering the room, we were met with a strong smell of cigarettes. We then asked for a non-smoking room due to the strong smell, but were told the hotel was fully booked and given a bottle of air freshener. The room itself was old and dirty. Broken windows, a stained tub, and a mattress with its plastic cover still on were just some of the issues - and this was one of their 'nice' rooms. Bonus - there were 2 TVs, but only one of them worked. Overall, it was a disappointing experience, and we won't be coming back.

I didn't like the fact that we found bed bugs in the beds an in the rooms and they would only reimburse me for one day for one room

The photos in the listing for the property are completely misguiding. Property is really old and not maintained at all. The windows don’t lock from inside and can be slided to open from outside. We had to keep a piece of our belonging in order to feel safe that the window might not open if someone tries to. If I had the option I would get a full refund for the terrible conditions of the hotel as well as the room. They also charged for the parking which was supposed to be part of the deal when I booked the hotel