I have stayed here before in 2019, and was very pleased to return in 2023. The hotel is very good value. All the staff are very helpful, and I was helped by Lucky when I had to copy important data from a CD. The food is very good, with a really big choice for breakfast. I am a bit fussy about food, but no difficulty finding what I liked. The room service food is also good. Everywhere is very clean, and I would have no hesitation in recommending this hotel to a friend. Another very important thing for me , is that the MRT station is only a few metres away. There is a bridge to cross the road making access easy and safe. There is a supermarket nearby. Big thank you to all the staff.
Very very unhappy with the customer service. I made a booking yesterday SEP 26, and I paid a deposit. I didn't notice I made a mistake with the date, so instead of 5 night next week, I booked one night same say as booking day. Not sure how that happened but it did. So I called them next day early morning as soon as I noticed the mistake, and they asked me to email them. No reply for few hours and I called the again and again, and I asked a Thai friend to talk to them in Thai. All I was asking was to correct the wrong day and I wanted to refund 1600 baht that I paid as deposit and pay the rest of the fee for correct days. Unfortunately after few times calling them and talking to the manager, they refused to refund and their policy is the deposit is non- refundable. With respect to their policy, in some situations like this you need to have a better customer service as a 3.5-4 star hotel. If I wanted to book for SEP 26, I should have shown up n check in, which I obviously didn't, and they had my number and email, but they didn't contact me to see why I didn't check in??? You might not like it but it's nothing but a rip off and cheating. Very unhappy. Not recommended at all. SEP 27,2024.
I feel very sorry for the staff at this hotel who are forced to work under extreme pressures due to the manager’s and the owner’s sheer ignorance, incompetence and money grabbing attitude. After paying around $1,000 to stay here during the quarantine period, I have not received a single edible meal from the hotel, the WiFi is intermittent at best, the bed is rock hard with a ginormous pillow and you will be charged and extra near $100 dollars to smoke in an OUTSIDE area. I have been forced to pay a substantial amount of extra money just in order to survive in here, despite the promise of food, internet and relative comfort during my 14 night stay. (Even the fruit comes with insects already feeding on it, or rotting!) It’s closer to a prison than a hotel! Three staff members here (Tangkwa, Jah and Ni) are the only benefit of the hotel and I am really not sure how they manage with the volume of complaints they must receive from customers here! It’s beyond a joke and I would recommend not putting yourself through the torture. Pay a little more for another ASQ as you will end up paying through the nose for extra things just to get you through! The owner is cowardly and extremely unprofessional! AVOID THIS HELL HOLE Tangkwa, Jah and Ni, please do yourselves a favour and get yourself away from here ASAP you guys deserve so much better and I would like to thank you (and only you) for trying your best to make the experience more bearable although it’s near on impossible.
At SURANG MANSION, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit.At the hotel, utilize the convenient laundry service to maintain your preferred travel attire fresh, allowing you to pack lighter. Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms at SURANG MANSION come furnished with air conditioning to cater to your needs and comfort. A number of rooms feature television for guest amusement and enjoyment. In certain chosen rooms, a refrigerator is conveniently available for your use.In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as toiletries and towels, ensuring a comfortable stay for guests.
ゲゲスト2025.02.02
Service was good, the rooms are abit run down and the bed was hard but i guess for how cheap it is per night its alright. I would recommend for budget travelers.