ノーフォーク ベスト・スクエア・ショッピング・センター周辺のおすすめホテル・宿

非常に清潔で素晴らしいカスタマーサービス。

すごい

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

全体的に楽しい経験。ホテルのスタッフと他のホテルのゲストはとても素敵で親切でした。私たちは女性の退却(シオン教会)のためにそこにいました。私の部屋は外のパティオの真上にあり、午前2時まで閉まらないため、1泊目以降部屋を切り替えなければならなかった。彼らはその後問題なく私の部屋を変更したので、私は再びその経験を通過しませんでした。テランスは宝石で、彼は私たちの会議室のスタッフキャプテンであり、彼は私たち全員が世話をされ、すべての食事の選択肢が満足していることを確認しました。彼のカスタマーサービスは最高です。私たちを世話するために上から上へ行き、上へ行き、そして私は彼らの名前を取得することができませんでした。一人は彼女の耳と首の近くにタトゥーを持っていました、彼女はとても甘くて親切でした。お店、モール、レストラン、ウォーターフロントなど近くにあるので、今後も必ずここに滞在します。

場所は便利で静かで、部屋は出張に適しており、広として快適で、清潔で衛生的で、朝食はおいしいです。

私たちは息子のODUオリエンテーションの日のためにそこにいました、そして、この場所はキャンパスのすぐ隣にあり、それは私たちにとって完璧な選択でした。私たちは、マリオットのプロパティにほとんど専属的に滞在し、午後1時の早期チェックインリクエストが満たされていないことに少しがっかりしました。それは大したことではなく、それが終わりだったら、私たちの滞在は大丈夫でした。しかし、最終的にそれをチェックしたとき、私たちは間違った部屋を与えられたので、フロントに戻り、それを整理し、別の部屋に移動しなければなりませんでした。それを上にするために、ODUのキャンパスを一日歩き終えた後、私たちはただホットシャワーと睡眠を欲しがりました。シャワーのお湯が細いところにしか出なかったことに、とてもがっかりしました。シンクでうまくいきました。それで、妻はバスタブをきれいに十分に満たしてもらい、クールなシャワーを浴びました。スタッフはとてもフレンドリーで、おびしました。

Up to the usual (low) standard I often see at an HGI. This one was last cleaned properly before COVID and the main issue is staffing. The receptionist was the rudest, most disinterested person I've had the displeasure of interacting with. The whole interaction just left me shaking my head as to how someone with such poor interpersonal skills could end up in this customer-facing position... The room itself was tired, dirty and depressing. It was a suite, but the main room was a huge space with a single sofa shoved in the corner. The bed was very worn, with a big impression in the space where 1000's of bodies have been before. The shower was a walk in that left a huge pool of water on the floor and the water took ages to run warm. Breakfast was another example of where cost-cutting is king. There was one server and one cook, and it took 30 minutes to get an omelette . I don't blame the server, she was running around like crazy, there just weren't enough staff for the volume of people at breakfast. There was also a very poor selection of fruit, yogurt etc. Just minimal effort. Overall a very disheartening stay. I won't be coming back!