ハイアット ハウス フィラデルフィア / キング オブ プロシア(Hyatt House King of Prussia)

雙床間照片上有小廚房，實際上沒有。 旁邊有個大購物中心，吃飯很方便

很不錯的，酒店服務很好，設施也很完善

適合商旅人士，房間簡單乾淨，離高速近晚上聲音比較嘈

#好評#對防治蚊蟲措施，走廊隔音，房內採光，鄰近餐廳，性價比，鄰近活動滿意；酒店干净整洁

Pool was not open on the day of our arrival, they told us it would be ready in a couple hours. Pool was never opened that day they just kept telling us it would be soon. The next morning we checked and they said it was open. I got my son dressed and we got to the front desk and they said it would not be open until 12. We have to leave by 1030. The whole reason I booked this hotel was because of the indoor pool for my son to enjoy. Very disappointed especially with the run around about it. I would have rather just been told it was not open at all they to keep my sons hopes up

The hotel overall was good for a 3-night stay. Trezure at the front desk has excellent customer service skills and greeted us each time she encountered us and daily. She is an asset. The breakfast was great, hot and fresh every day. However, a few issues under shadowed a bigger one. There were no luggage racks available for our use as other guests that checked in had them in their room, The only way we finally got one was by suggesting staff contact the more recent check ins to request them to return the rack back to the lobby. Our suggestion was the reason we got a rack...finally. There was no urgency to get us one aside from that. The cleaning staff missed a day and never came to refresh our room, towels or remove trash from the room. ******* does not state there is a $50 deposit/hold per day required for this booking, and it was an unexpected charge that we were not prepared for. The main issue that took the cake was the "manager" Courtney who was eager to suggest cancelling our booking and losing out on a paid $600 booking all over a hold or deposit we didn't know about? That was her immediate resolution instead of any compromise which baffled us. Then to bring up that we booked through ******* as if it was a crime to do so, lol. She just did not care and needs customer service skills especially being a 'manager' to say the least. I'd rather book with the hotel that has the cookies at the front desk.

This hotel is very cleanly, the pool is nice and the complementary breakfast is amazing so many choices and the food is delicious, the suite rooms are very spacious and clean!!

A broken elevator and broken hot tub destroyed the rating. Staff were really nice though and engaging.

Very friendly staff, clean and spacious room, practical location. The elevators are old and one of two didn‘t work. Rooms are not acoustically insulated - it‘s almost impossible to not hear the neighbors (really well).