ホリデイ イン エクスプレス ノース コンウェイ IHG ホテル(Holiday Inn Express & Suites North Conway)

The reception was horrible at check-in and check-out, staff not friendly, people who barely answered questions. We had to get breakfast and eat it in the room, go up with the food holding a cardboard tray through the elevator full of people in the same situation because the breakfast area was closed due to renovations and no one warned us before we arrived, maybe for fear of canceling the trip, anyway. Horrible experience.

My room was not ready at check it and was told to come back in 30 mins and got checked in and unloaded luggage and got to room and it still wasnt ready. Had to load car back up and come back hour and half later. Hotel was under construction and if i new when booked i would have chosen a different hotel. Seating area was being used for construction storage so there was no where for my family to comfortably eat breakfast.

It is very dated but clean. Breakfast included which is a plus. Would stay again in the future.

Very noisy. Didn’t look like many people were staying there. Yet there were elephants above me and loud talkers next to me, as well as people having loud conversations in the hallway at 11pm. Maybe spread guests out a little?

The hotel is under renovation which was not relayed to us. Hotel staff was very friendly and helpful. Still decorated for fall, not a big deal. Pool area was very dirty as far as tables, you also need new noodles for pool

The staff were helpful and considerate. Unfortunately the building is undergoing renovations inside and outside. There were sections sealed off for construction. With no cleaning service provided we took care of our own needs - putting our towels and garbage in the hall and picking up fresh towels from the front desk.

The women who checked me in not friendly or welcoming. Tv in room did not work properly. Room extremely warm unable to regulate temp.

Shopping trip with friends. Added an extra night to the stay due to snow. Hotel very accommodating.

The water was not running in the bathroom in the night. It finally turned on around 8 AM.