ACHAT プラザ フランクフルト / オッフェンバッハ(Achat Hotel Offenbach Plaza)

Recht zentral gelegen, cooles industrial design. Zimmer ordentlich mit guten Betten. Im Bad fehlten Papiertücher, die Dusche war sauber, eine tote Spinne an der Decke hätte man beseitigen können. Handtücher von guter Qualität. Frühstück reichhaltig und die Dame vom Frühstücksservice freundlich, aufmerksam und hilfsbereit. Hätte man sich auch beim Auschecken gewünscht: Der Mitarbeiter wirkte verschlafen und verwirrt und fragte nicht, ob wir evtl. gefrühstückt hätten. Ob wir zufrieden waren, interessierte nicht und eine gute Reise wünschte er uns auch nicht. Schade.

非常有特點的酒店

Check in was bit stressful as initially offered a room without a safety deposit box, however, I was later offered a room with the safety deposit box, as it’s a norm for any 3 or 4 star hotel to include a safety deposit box. Positives: 1- Clean rooms with a mini fridge and nice toilets 2- Excellent location, 1 minute walk to Rewe grocery store which has everything at local prices, and good transport links to Frankfurt main station; 108 bus to Offenbach and thereafter Train to Frankfurt. 3- Good buffet breakfast 3- 24 and helpful reception staff 4- Had a steam room and tiny gym Negatives: 1- There wasn’t a kettle or tea /coffee sachets in room, however, the receptionist offered me a small kettle and I purchased the 3 in 1 cafe sachets from nearby Rewe store 2- There wasn’t a Iron or ironing table in hotel room, however, I borrowed a Iron from receptionist for few hours 3- No Shampoo or soaps, just a bottle of Bodywash, again not an issue as nearby Rewe store has everything.

The room was big enough but also old enough. I hope it to be brighter and cleaner. The WIFI connection was not stable but it was ok to surf around. Their service is good

The room was big enough for two people. Also they arranged twin beds. The internet connection was not stable but it was able to use it. The room cleaning wasn't done because it was only two nights?

On the whole, I'm satisfied with the hotel. However, its room cleaning is changed to request basis without any visible information in the room. I've stayed at the hotel many times. It is not convenient for foreign visitors. I hope they will put the information in the room or its bath room.

Checked in with friends - the staff acted very coldly towards us. Went up to room, could not get in, door would not work. Went down to lobby, they insulted my intelligence by telling me “the door does not open on its own”. Went back up after no help, had to slam my entire body weight against the door to get in. Shortly after - my friends send me a picture and a call showing and saying that they found bed bugs in their bed. Disgusted, we checked our bed to find no less than 3 bugs. We packed quickly, mortified, and went down to check out, where they told us when it came to a refund “we will do what we can.”. We were able to find another hotel that night and left at about 10:30 PM. It has been two days, and it has been radio silence. Hoping to hear back and get a refund for our two nights.

No air conditioning but was a reasonable room for the price. The hotel restaurant was amazing and the staff was great! They stayed open just for us. Best schnitzel we had all trip! Supermarket right across street from hotel which was a bonus.

Issues with booking. When I arrived the reception said the booking payment was declined, dispite another room on the same booking being approved. I showed the ******* reciept clearly showing the booking had two paid for rooms. Also the bank statement matching the payment amount. But the receptionist insisted I had to pay for 1 room still and claim it back off *******.