メルキュール ホテル アム メッセプラッツ オッフェンブルク(Mercure Hotel Offenburg am Messeplatz)

Quite spacious room, about 15minutes walk from the town centre. There are not much restaurants and shops nearby. Room is tidy and clean

alles prima und sehr gutes Frühstück . Parken direkt am Eingang kostet leider.

I am British, checking into a German Hotel that is part of a French chain and I am in Italy, why is the date format American? let's hope things improve. We stayed at this hotel on a Saturday night many years ago when making the same trip so we knew what to expect, or at least we THOUGHT we knew what to expect. The on-line check-in wanted to take a 100€ security from our credit card even though we had pre-paid!!! We arrived at 19.00 after a journey of more than 650km looking forward to a quick swim to relax before dinner in their (from memory) excellent restaurant. Sorry but the swimming pool is closed due to a technical fault, OK we will come straight down to have dinner. Do we need to reserve a table? Sorry the restaurant is closed there are plenty of places to eat in town about 1 -1.5 km walk. In the room there was only two pillows and only 2 milk pods... we will get some more when we get back from dinner IN TOWN. We got more pillows but when I asked for milk was told "I don't have any" OK can I get fresh milk? I was presented with 1cm in the bottom of a coffee cup. Got back to the room to find that the A/C n the room was blowing out warm are regardless of settings, it was between 24 - 26 degrees overnight. In the morning, following the most excellent breakfast we have had in any hotel on this European trip, I asked to speak with the duty manager. I was told that "it's Sunday" in a tone that suggested I had made the most stupid request possible.

We arrived at the hotel around 5.30 p.m. to find the entrance blocked by approx. 10 firebrigade cars, police cars all with flashing lights and were told to come back a couple of hours later.. A big chlorine leak had come from the swimming pool area and the 5th floor was evacuated. We booked the hotel to be able to use the sauna and swimming pool uipon our arrival after along day's drive on Germany motorways and now it was closed. The reception informed that they had known about this incident since lunch time! Still they did not call us, as had we known about the incident we would have booked elsewhere. When we asked we were not offered any reduction in price due to the lack of facilities and we had to fight to get a slight reduction. We cannot understand how this hotel has got a 4-star rating. Ugly lobby, basic restaurant and no other facilities. Should be a 2-star rating at the most. A very expensive hotel for nothing. Will never come back.

The room was really nice, cozy and clean; there was also a kettle with coffe and tea. Bathrooom with bathtub (always a bonus) and hair dryer. The staff was really nice and ready to answer every possible requests. They have a restaurant in hotel ( losed on Sunday) but there are also a lot of places to eat nearby, and the town center is only a 15-minutes walking away. Pool and sauna at the 5th floor and there also vending machines at every floor. The only thing I dont recommend is the vegetarian Flammkuchen (see picture). They usually serve it at breakfast but I ordered it for lunch because the restaurant was closed. It wasnt all bad I guess, it just... It wasnt nothing special. They could have added more vegetables or a sauce.

Everything was as expected except that the restaurant could not cater fully for me (Only a flammkuchen on offer), due to catering for a coach party. If when I booked this hotel it was made known to me the limitation of the restaurant that evening then I would have stayed elsewhere, especially after a long drive.

This hotel is our usual stay when returning from Italy back to Belgium. We appreciate, this time also, the location and the comfort of the rooms. Due to COVID however, not a lot of personnel was available, and in particular the cook was ill, obviously without a backup. As we were a bit tired, we did not want to go in the city centre for a restaurant. The only available food at he hotel was those "flammkuchen", obviously taken out of the refrigerator. Not even a dessert available... Not a good experience !

Old and not maintained, not very clean, rooms not warm and bed not comfortable, never again

during the FIFE worldshow 2023 had the displeasure of staying at Mercure Hotel Offenburg, and I must say, it was a dreadful experience from start to finish. The hotel's complete lack of awareness regarding the options booked through their website (cat in room, extra kids menu though website) left a sour taste in my mouth from the very beginning. Even though our booking confirmation clearly displayed that we had paid for these additional options, it led to a frustrating and unnecessary discussion upon our arrival, and the hotel claiming we still owed them 100 euro. One of the most concerning incidents during our stay however was when, between 3 and 4 pm, someone entered our room without so much as a knock or announcement. My partner and my child were both asleep at the time recovering from a long drive , which made this invasion of privacy deeply unsettling. It is unclear to the hotelstaff at this point if this was someone from housekeeping (the timing is weird) or if they made a mistake with keycards, and the hotel is unwilling to fully investigate. But that's not all; my experience with the hotel's dining services was equally disappointing. I have a severe allergy, and on a Saturday night, I inquired about the safety of a salad due to my allergies. The lady in the restaurant assured me that it was safe to eat, saying, "this dish does not contain nuts or seeds at all anyway." I trusted her recommendation and ordered the salad with confidence. However, the next day, I received an entirely different dish that contained pesto (which often contains nuts) and pumpkin seeds, not to mention shellfish, which is a significant allergen. This inconsistency in service and misinformation regarding allergens is not only unacceptable but also potentially dangerous to guests with allergies. To make matters worse, on the same night, we ordered three lasagna dishes from the hotel's restaurant. After waiting for an excruciating 50 minutes, we were served lasagnas that were still frozen in the middle. We sent them back, only to receive new lasagnas after an additional 40 minutes. Shockingly, the second batch was also frozen in the middle. The server's excuse that "he had told the chef to put them in the oven longer but that the chef hadn't listened" is simply inexcusable. This level of negligence is unacceptable for a hotel of this supposed caliber (awards on door etc) By that point, it was already 9:30 pm, and we had had enough. We canceled our order and had to resort to dining at a fast-food chain to satisfy our hunger. This was far from the dining experience we expected from a hotel of this standing. In conclusion, my stay at Mercure Hotel Offenburg was marred by a series of disappointments, including the hotel's lack of awareness regarding website bookings, the invasion of our privacy, misinformation about allergens, and a shocking failure in the restaurant's service. I would strongly advise anyone considering staying at this hotel to think twice and explore o