Nice place and close to Bricktown, making it convenient to find restaurants or walking around. The hotel is well-maintained, clean rooms and modern finishes that contribute to a nice atmosphere. I was impressed with the staff; they were friendly and accommodating, check-in was a smooth process and being readily available to assist with any inquiries. Definitely worth staying here again next time I'm in OKC
I really wanted to like this hotel, and there are some things to like. It is a beautifully restored historic building, which is a plus. The rooms are large, and the beds comfortable. However, the management needs to pay more attention to details. After a full day out at appointments, I came back to a room that had not been touched. The bed was unmade, the trash was not emptied, the empty glasses had not been picked up, and I had no clean towel to take a shower before dinner, and I was in a time crunch. (The hotel is supposed to provide daily housekeeping.) The front desk didn't answer the phone when I called from my room, so I got dressed and walked down to talk to someone in person. I was told housekeeping would come right away. But they did not. And so I had to call again, this time getting an answer but still greatly delayed on anyone showing up at my door. If this were a Hilton Garden Inn, I would expect less on service. But at a Hilton property like this, I expect more. A huge oversight is the bizarre room service menu offered. Where else in America can you not order a hamburger or some basic food from room service. I wasn't in the mood for a Wagyu steak. So I went to the bar and found a hamburger and fries. But the bar is not allowed to sell desserts. What? Who thought that was a good idea. The next night I ate a chicken Caesar salad in the bar and nearly broke my teeth on at least four chicken bones not properly removed. Nice property, good location, nice rooms (don't expect a view though) but somewhat lacking in basic service. This should be an easy fix for management.
TTeresa DSimply incredible experience. From the moment at check in to check out this was a 5 star experience. I was travelling solo to visit family about 20 minutes away and the staff happily helped me find my new favorite coffee shop, as well as great places to chill out for a meal and a cocktail that were friendly on my wallet with the vibes I needed. The car/shuttle service was on point and was offered before I even had to ask once I knew the direction I was headed. I got a king corner room and it was amazing in itself. Great views, comfy bed and after the cleaning staff made the bed they put my book back on the bed with the page opened to where I had left it. Nice touch!! My only regret here was that I didn't get the names of the guys working the counter and the drivers. You were all amazing - thank you. I will be back.
This was by far a bad experience. Although I know it's not the properties fault it's just where the location of the hotel is that makes it a bad experience. I stayed there with my mom 9/13-9/16 2024. My mom's truck got broken into on Friday night along with 7 other vehicles. Other than that the front desk crew was very pleasant and helpful, the breakfast was stocked and nice variety of items. The rooms were clean, could use a updated but overall was clean. I booked with my Wyndham rewards. Although I'm disappointed that when I do stay at a Wyndham property I'm not getting points for staying.
ゲゲストThis hotel is in need of updating outside and inside but it offered a reasonable price for the night. Very noisy ( road noise) if staying on the front side. Back was much quieter. .The room was slightly scruffy but clean. The bedding and towels were clean. No breakfast. Not the best we have stayed in but definitely not the worst. For a one night stay it was passable.