Nice place and close to Bricktown, making it convenient to find restaurants or walking around. The hotel is well-maintained, clean rooms and modern finishes that contribute to a nice atmosphere. I was impressed with the staff; they were friendly and accommodating, check-in was a smooth process and being readily available to assist with any inquiries. Definitely worth staying here again next time I'm in OKC
I really wanted to like this hotel, and there are some things to like. It is a beautifully restored historic building, which is a plus. The rooms are large, and the beds comfortable. However, the management needs to pay more attention to details. After a full day out at appointments, I came back to a room that had not been touched. The bed was unmade, the trash was not emptied, the empty glasses had not been picked up, and I had no clean towel to take a shower before dinner, and I was in a time crunch. (The hotel is supposed to provide daily housekeeping.) The front desk didn't answer the phone when I called from my room, so I got dressed and walked down to talk to someone in person. I was told housekeeping would come right away. But they did not. And so I had to call again, this time getting an answer but still greatly delayed on anyone showing up at my door. If this were a Hilton Garden Inn, I would expect less on service. But at a Hilton property like this, I expect more. A huge oversight is the bizarre room service menu offered. Where else in America can you not order a hamburger or some basic food from room service. I wasn't in the mood for a Wagyu steak. So I went to the bar and found a hamburger and fries. But the bar is not allowed to sell desserts. What? Who thought that was a good idea. The next night I ate a chicken Caesar salad in the bar and nearly broke my teeth on at least four chicken bones not properly removed. Nice property, good location, nice rooms (don't expect a view though) but somewhat lacking in basic service. This should be an easy fix for management.
Best thing about the Marriott Courtyard on Reno is its location. It is about 2 blocks from the Bricktown area with restaurants and riverwalk. It is adjacent to the Paycom Center where the OKC Thunder basketball team plays. It is about 1 mile from the OKC Bombing Memorial. The worst thing about the Marriott Courtyard on Reno is its location. There are lots of people walking and driving outside the hotel in the evening. It is pretty loud. There is a freight train line across the street and the trains are loud. Hotel is clean. Housekeeping did not clean our room or give us clean towels. I didn't see any statement that they were skipping days for housekeeping. Bathroom was ok. Sink did not drain well. Thermostat was erratic. Sometimes room was too hot; other times too cold. Clerk checking us in said breakfast wasn't included. Fortunately, we had printed confirmation that said it was. Breakfast was a buffet for $19 a person. Food was ordinary, except for an omelet station where the woman made great omelets, but only 1 of the 2 days.
Once a Model-T plant, then a museum, now a hotel. The space is funky and modern. The art collection is amazing, and the restaurant is fabulous. The staff had great recommendations about dinner, parking, and things to do. Everyone we met was kind and helpful.
ゲゲストThis is an older location. The bathroom tile had been repaired many times. There was trash lying on the hall floor - I saw housekeeping in the floor but the trash was still there hours later into the next day. Breakfast was cold. Not room temp but cold. Eggs, bacon, biscuit. Orange juice was watered down and flavorless. Disappointed. Not the HGI we love and expect.
Hotel is clean and nice. The lobby is vey inviting and has a little water feature thing. The rooms were nice and clean as well. The problem is the beds are hard as a rock. I woke up and I was so sore. I have only been to one other hotel was such hard beds and I travel allot. The other issue is the hotel is located right off the highway and so there is not much close. We had to drive about 10 min south to find food. It's just in a bad location even if it is a nice hotel. Also the hot tub was not working while there and I heard another guest get upset because she had called specifically asking if the hot tub was working as they wanted to use it and were told it was fine. I am going back to OKC in a few months and I will clearly not stay here.
This was by far a bad experience. Although I know it's not the properties fault it's just where the location of the hotel is that makes it a bad experience. I stayed there with my mom 9/13-9/16 2024. My mom's truck got broken into on Friday night along with 7 other vehicles. Other than that the front desk crew was very pleasant and helpful, the breakfast was stocked and nice variety of items. The rooms were clean, could use a updated but overall was clean. I booked with my Wyndham rewards. Although I'm disappointed that when I do stay at a Wyndham property I'm not getting points for staying.
ゲゲストThis hotel is in need of updating outside and inside but it offered a reasonable price for the night. Very noisy ( road noise) if staying on the front side. Back was much quieter. .The room was slightly scruffy but clean. The bedding and towels were clean. No breakfast. Not the best we have stayed in but definitely not the worst. For a one night stay it was passable.