ウエストゲート 宮殿ホテル ホテル / ユニバーサル / アI ドライブ(Westgate Palace Resort)

no housekeeping, the on-site restaurant was closed until "maybe summer," and the shuttle to Universal runs once per day and was fully booked before we even checked in. Yet somehow, they still charge a "resort fee" despite not even having basic hotel amenities. On top of all this, the rooms were not updated and far from clean. Would not stay here again.

Checkin process took forever. Assuming they use an old system. No point in doing pre check in on app with uploading ID and cc because you had to do it again at the front desk. Very few amenities since they considered this month off season. No restaurant bar and grill. Very minimal hours for Starbucks and convenient store. Rooms were very spacious and stocked with kitchen and cleaning supplies. Dishwasher, laundry machines, etc. Great location.

The property is close to universal and attractions. The views was amazing from the room with universal in the background plus a beautiful lake. The gym and pool is nice. The property is renovated but it seems to be missing something. Stay at the property to figure out what’s missing. Maybe the paint was interesting or the hall ways seems outdated. Besides that the stay was great. It is gated creating a safe location. The parking is interesting bc you have to park offsite and shuttle to property. I recommend party music at the pool and the bar to open back up.

Excellent location for Universal and International Drive. Large heated outdoor pool. Clean and comfortable room. Good value for money.

The bathroom doors should be sealed as water leaked into the toilet area. Pedestrian gate should be key card accessible to enter the compound from side walk

Vending machine coin slot jammed and dispenser not functioning. The furniture is worned needs to be replaced.

I liked the condo-style living. 2 things that i had issues with, and both were minor. 1. There was no places open for breakfast before 8 am. I couldnt grab a sandwich before i went to the theme parks. 2. When i went to check out at 5 AM there was no one at the desk. After security arrived, they still couldnt check me out until 5:30. The woman at the desk was polite and helpful. I would stay again

Ants in the room ,dirty windows, no toaster No closets ,one person at the desk wal great the rest were terrible , no shuttles to parks no bar , pictures on the elevator doors advertising a sports bar also advertising for sports bar in room saying room serivice in small small print it says not at this location. This place is really run down . The price of the room was good that’s all we can say

Only downfall was a lack of communication of housekeeping and garbage removal on a longer stay. Also received phone calls in early morning and in the middle of the night without explanation.