クラシック ホテル アム ステッテネック(Classic Hotel am Stetteneck)

Loved the hotel and Ortisei. I couldn't ask for a better location. It was early in the season and not everything was open in town but the hotel had everything we needed. The entire staff was welcoming and friendly. The room was great. The breakfast had a great selection and we enjoyed the dinner special as well.

Amazing little hotel with all the amenities you need regardless of rain or shine. The heated pool was excellent and the sauna was so amazing. But there was nothing better than the great staff that made our stay so memorable. Coming back from a long day, the dinners served here was amazing making the best out of Tirolean produce!

We enjoyed our stay at the hotel. It is a lovely property, very conveniently located in the town centre. The gondola to go to Alpe de Suise is next door and there are goo eating places around. The service and staff were very friendly and efficient and the room was very comfortable.

The staff at this hotel went above and beyond with their hospitality, kindness, and warmth. The hotel exuded a cozy and welcoming atmosphere, making us feel right at home. Our room offered a phenomenal view, and we were fortunate to be upgraded to a comfort room, which was an added bonus. The breakfast was equally impressive, featuring a wide variety of foods and excellent coffee.

We enjoyed very much the stay at Classic Hotel Stetteneck; Room quality and cleaning were excellent; Swimming pool and sauna were very good, Nice breakfast. Very good and friendly reception service; We appreciated the personalized decorations (old objects, paintings, etc), and the history of the hotel. We hope to return.

Great hotel, with very nice and spacious rooms and friendly staff at the best location in Ortisei. Great service for collecting ski passes and rental skis delivered at the hotel. At walking distance to ski lifts and shops in town. We went here for the third year in a row and will return again.

Very friendly and comfortable hotel, well positioned for the skilifts and exploring the town. Also laid on extra events - some free/some for a fee - we had a brilliant day snow shoeing with a guide followed by lunch at a refuge and toboggan back down - only cost was lunch and bus trip. Will definitely return!

Worse client experience. Reservation: by phone, for about 1'000 EUR for 2 nights, in a room for 2 adults and 1 child. Asked to not out a child bed, but they did. Arrival: Didn't find the hotel, arriving by car. Called. Couldn't get much more info by phone, but finally found it, driving through what seemed a pedestrian zone. Check-in: I did a pre-check-in online. Arrived at reception. Signed on a tablet. That's it. No information, no runner to help with luggage, no room tour. Room: Nice size, two small windows, average view, and linoleum (!) on the floor of the bathroom. Child bed was set-up, taking valuable space. Access via slow elevator, not fitting 2 adults and a young child plus luggage for 2 days. Breakfast 1: Decent choice for a 4 star hotel. Sat on a very nice table by the window. Cute. Deserves 1 star. Dinner: Arrived at 7pm. "Do you have a reservation? We have half-board. I don't see you on the list. Well, we have half board. OK, but you didn't tell you would eat, so you canot choose main course. You have to eat what we give you. ..." Starter was good. Main was very salty. Meanwhile, we asked for check-out on Sunday. My wife went to the reception to ask and the manager on duty said 12:00-12:30. We subsequently got a babysitter for 3 hours (60 EUR) and ski guide for 2 hours (150 EUR), to enjoy the slopes for two hours the next day. (Side story about babysitter, one receptionist had done the extra mile and found one, but when we wanted to confirm, the new receptionist had no clue and handed a list with numbers to call. Zero follow-up). Breakfast 2: We arrived and no one was to be seen. We sat down at the table of the day before, and went to buffet. To then be rudely intercepted by an employee to tell us we had to sit at another table... Tables are assigned and we had an "bad" table for 2 adults and a child. But were the only clients in the room... Fantastic feel. Babysitter arrived and we went down to get on our organised ski tour. Asked something at reception, and then got told check-out is at 10am. I'm sorry what? We explained to the smirking receptionist we had a confirmation yesterday that check out was 12:00 - 12:30, but the answer was "No. We have guests arriving at 12:00". Cherry on the cake, she asked the manager to come, as info came supposedly from him, and both said in the face of my wife she mis-understood. They even had the audacity to say the manager talked to my wife on the phone, what is a blunt lie, as she went physically to the reception to talk to someone. Neither of the receptionist and the "manager" even bothered to look for a solution, to accommodate us. "Your wife misunderstood", aka "your wife lies". "You have to leave as we have clients at 12." How is that even possible in any client servicing business? It's. disrespectful and again, all that with a smirk on their faces. Do they enjoy treating people badly? End of story, we cancelled the guide (no refund) and paid the babysitter (not her fault), packed,