I booked my stay near the end of March for the second week of July. Nothing posted on the website stated that it was a non-refundable room. I sent the hotel an email June 10 requesting that they cancel my reservation. Nobody ever responded to that email. I called their front desk to cancel the reservation. I was told that it would be cancelled. However, nobody ever sent me written confirmation of the cancellation. Despite the fact that nobody from their hotel ever contacted me about my booking status, I was told it was cancelled and I never showed up to check in, my credit card was charged $445.27--the full cost of my stay. The first time I called about it, I was told that it was charged because it is a non-refundable room. I asked to speak with a manager. On three separate phone calls asking for the manager, he was never there. On one of those calls, I was told that the manager is never physically at the hotel. On one call, I was told that my reservation was successfully cancelled. On another call, I was told that my booked room was refundable. However, they said that I was required to contact the third party website, SynXis, to be refunded. How can a third party website charge a credit card and/or issue refunds to that card in the name of the primary vendor? Even if SynXis can issue this refund, it should be the primary vendor's job to reach out to the third party to do this, not the customer. I was offered a phone number to contact the manager which was a busy signal when I called. This hotel put me through a constant runaround with nobody in the company taking any accountability for charging me the full cost for a stay I did not make. The left hand does not know what the right hand is doing at this hotel. It is inefficient, poorly managed and with horrible customer service. The entire operation is an incompetent money grab/grub. I will never again offer this hotel my business and encourage everybody else to do the same. The low cost of the stay is not worth the headaches involved. Please do not book with this hotel--ever. You will regret it.
旅先の様々な魅力を発見したいお客様に、グランド ホテル キシミー アット セレブレーションは最適です。グランド ホテル キシミー アット セレブレーションは、ビジネスでもレジャーでも、キシミーでの快適な滞在をご提供いたします。当施設の位置は中央駅から約17km、オーランド国際空港から33kmです。付近のエリアには、Celebration Community ChurchやTest Track、Characters in Flightなどの多くの観光名所があり、充実した時間をお過ごしいただけます。館内の様々な施設で、有意義にお過ごしいただけます。キシミーの当施設のお客様は、駐車場をご利用いただけます。
ゲゲスト2023.04.23
A simple hotel perfect as a base, a room to crash to after a busy day at the nearby parks.. Literally a few easy minutes to Disney Parks, Celebration, Old Town, international drive or the i4 for Universal, Outlet Malls etc etc... Rooms are spotlessly clean, hot water, massive comfortable beds, evan a small pool area to relax by that didn't feel busy and a basic but filling breakfast... perfect as a crash pad with free.. easy parking. Only thing we'd add is ask for the quiet side if you struggle with road noise we didn't and no issues but some say it's a pain.. loved our stay.
JJanet Call私は9-year-old孫をディズニーワールドに連れて行き、私たちのニーズとスケジュールを収容するホテルをランダムに選びました。価格は手頃だったので、3泊予約しました。私たちは一日早くそこに着いたので、機会をつかんでフロントに行きました。彼らが私たちの余分な夜に宿泊施設があるかどうか尋ねる(ジョー)。彼は絶対に言った!彼はとても素敵で親切で、私たちのすべてのニーズが満たされていることを確認し、私たちが食事をし、安全だと感じるようにしました。部屋はとても清潔で快適でした。翌日、私たちはフロントでハワードに会いました。彼はちょうど次の3泊のために素敵で親切でした。彼は私と私の孫に特別な注意を払いました。補完的な朝食はもっと良くすることができませんでした。そして、選択肢の多いフルコースの朝食を意味します。私たちの部屋に戻ってから毎晩、部屋はきれいに掃除されました。私は私たちの全体の滞在に非常に満足していました。私は間違いなくこのクオリティインに再び滞在します。私は誰と誰にでもこのホテルを強くお勧めします。私たちの素敵な滞在と私たちをとても気遣ってくれた皆さんに、ジョーとハワードに感謝します。次の旅行を楽しみにしています!
Jan and Patrick