ホテル ヴィラ オストラヴァ(Retro Hotel Villa Ostrava)

老闆真的非常好

The location is great, not far from the main train station, and within walking distance of public transport. The hotel is next to a nice park and river and the area is beautiful. The room was good, and the service was nice.

For me the most important thing is how clean the hotel is. I dont mind if it is outdated (and it is), but it has to be clean. This hotel isn't. Brooms are standing near the main entrance. Bathroom- outdated, dirty. The bed had very unpleasant smell. And I mean it. Beddings were torn. I have booked free parking space, but was offered place in the street. The funniest thing- before leaving, in the morning, we came to reception to pay for the stay. Booking was made on *********** platform and was guaranteed with the credit card. Manager assured us, that he will deduct our credit card and no need to pay right now. So we left. Later we had a message from the owner, stating he had a problem deducting our credit card. I asked for the bank details and next morning made a bank transfer for the stay. But, after giving negative review on ***********, manager accused us of 'running away without payment". So think before booking:)

Absolutly perfect service, large clean rooms, amazing breakfast.

Lovely villa but you need to be aware that there is no lift so quite a hike upstairs.

Very friendly and helpful stuff . Thank you.

Lovely small hotel a little far from center but still walkable. Good breakfast, accommodating staff who prepared individual meal for early departure. Friendly local authentic restaurant with good food a block away.

Cosy small hotel, close to citycenter and tramlines. And a nice park just across the street. The staff very friendly and helpful. Value for money rate is excellent.

Vše ok, ochotný personál, určitě znovu přijedu.