ホリデイ イン アンド スイーツ オーバーランド パーク ウエスト IHG ホテル(Holiday Inn & Suites Overland Park-West)

Needa a bigger seating area in breakfast room, staff wasn’t so nice.

I was the under the impression there was an indoor pool and there not that day. Frustrating. There needs to be way better communication.

The checkin, facility, room, even the temp restaurant was excellent. Checkout was an exercise in ignoring the guest and focusing only on the admin work of the receptiinist No trolleys for checkout, was told they were all on 8th floor. They were 8 of them unused by workers setting up for event. At checkout asked for bill was told we dont give them out because reservation was third party. A simple piece of paper? The customer experience is what makes or breaks a hitel Tien the receptiinist had no concern for the customer experience onky her job assignments

The pool was heated, but it was outside. The hot tub was great, but getting out of it when the temp is in the 10s was extremely hard

Had a bad snow storm but the parking lot was clear. Also had a water heater go down but it was repaired quickly even during the snow issue. Thank you for taking such good care of your guests.

Older hotel needing upgrades, there was a wedding so it was busy and louder. We would stay again.

Customer service guy very nice, but advertised restaurant its closed and and indoor our door pool but its outdoors and cold! Plus hot tub is outside and green turn jets on and smelled of mold gross. We picked this because kid could swim but NO. Good thing Bass Pro had Santa

The stay was wonderful, staff was helpful, everything we needed was nearby. Pool and Hot Tub felt fantastic even though it was 40 degrees outside.

The staff was extreme friendly, pleasant, and helpful! Safe and clean place to stay.