ザ オスニー アームズ ゲスト ハウス(The Osney Arms Guest House)

There is 4 parking space, 2 at front 2 at rear. Must phone call the Hotel when arrive. Ctrip didn’t provide self check-in information. It is close to Oxford. The breakfast means a lot to us.

To start with, I didn't receive any check-in instructions. Once I managed to contact the hotel staff, my key was left on the dinning table in a room accessible by anyone, so in the meantime, anyone staying at the hotel could have gotten into the room I was assigned. The room was very dirty and the bed had a blood stain of 5cm of diametre. The window couldn't be closed because both the window and the frame were severely damaged and I felt very unsafe given that the bedroom was on the ground floor. The hotel staff changed me to another room, allowing me to take a key from a wooden box in the dinning room that anyone had access to as well. This new bed had another blood stain of another 5 cm. There were also lots of dead flies and spiders in the window frames. The hotel staff said they would refund me one of the nights, as I didn't want to stay an extra night because of the above, and after doing my claim through ******* they said they won't refund me. ******* hasn't been very helpful either as they have ignored my claim after submitting all the photos as proof. I would completely avoid this place, they are scammers.

We could not access the front door because we never received an email with instructions. Checked our junk mail too. Didn’t know there wouldn’t be an on-site host. No answer to our phone calls. If a young man staying here hadn’t let us in we’d still be standing at the front door with all our luggage!

The room cost £132.00 and the carpet was full of stains, I was pleased I had packed my slippers. The carpet was absolutely disgusting

The only good thing about this place is the proximity to Oxford. It is so noisy that even with double glazing on the windows and keeping them closed, the rumble of cars and buses can be heard all night. There were dirty towels left in our room. The room is tiny. There is no staff present so if you need anything--good luck. I stayed one night.

Ad is misleading, property is unoccupied, self check in and out. Room very cold, no heating until 5pm and off by 9am in morning. Very limited parking. Property owner was new and responsive to issues.

We weren’t sure what to expect as the reviews were so varied. A chap met us upon arrival, our room wasn’t ready but that was fine as we were early. We managed to park at the front of the house. Our room was spacious, bed very comfortable. A fan was in the room but not needed. Bed linen and towels were nicely laundered, bright white and soft. Tea, coffee, biscuits, kettle in room. We were very happy with our room (no 6) Shower was powerful, clean, modern. Noise could be heard, or hideous, but that is to be expected when staying in a city. Windows weren’t modern but an effort had been made to cut out the noise. A lady was about at breakfast. It wasn’t the most amazing breakfast but it was free and the coffee was a machine with real coffee beams. There is one big table for all guests to sit around, little pots of greasy flowers on a all side tables. My overall impression was they were making a huge effort to make people welcome and make people feel at home. Pound for pound, and how close the hotel was from the centre I think we had a very good price and stay.

Very helpful upon arrival and at breakfast time. Lovely spacious room and very clean. Great location for a short flat walk into the town centre.

Lovely little property, room very well presented. Breakfast was good only thing I didn’t like was having to sit round one large table with other guests. Walking distance from the centre and beautiful sights of Oxford. Plenty to see, do, place to eat and drink. Parking is an issue but that is just a local area issue not the hotels issue, we were lucky to get a spot later in the evening outside the hotel but only after parking restrictions had ended.