ザ オスニー アームズ ゲスト ハウス(The Osney Arms Guest House)

There is 4 parking space, 2 at front 2 at rear. Must phone call the Hotel when arrive. Ctrip didn’t provide self check-in information. It is close to Oxford. The breakfast means a lot to us.

Ad is misleading, property is unoccupied, self check in and out. Room very cold, no heating until 5pm and off by 9am in morning. Very limited parking. Property owner was new and responsive to issues.

We weren’t sure what to expect as the reviews were so varied. A chap met us upon arrival, our room wasn’t ready but that was fine as we were early. We managed to park at the front of the house. Our room was spacious, bed very comfortable. A fan was in the room but not needed. Bed linen and towels were nicely laundered, bright white and soft. Tea, coffee, biscuits, kettle in room. We were very happy with our room (no 6) Shower was powerful, clean, modern. Noise could be heard, or hideous, but that is to be expected when staying in a city. Windows weren’t modern but an effort had been made to cut out the noise. A lady was about at breakfast. It wasn’t the most amazing breakfast but it was free and the coffee was a machine with real coffee beams. There is one big table for all guests to sit around, little pots of greasy flowers on a all side tables. My overall impression was they were making a huge effort to make people welcome and make people feel at home. Pound for pound, and how close the hotel was from the centre I think we had a very good price and stay.

To start with, I didn't receive any check-in instructions. Once I managed to contact the hotel staff, my key was left on the dinning table in a room accessible by anyone, so in the meantime, anyone staying at the hotel could have gotten into the room I was assigned. The room was very dirty and the bed had a blood stain of 5cm of diametre. The window couldn't be closed because both the window and the frame were severely damaged and I felt very unsafe given that the bedroom was on the ground floor. The hotel staff changed me to another room, allowing me to take a key from a wooden box in the dinning room that anyone had access to as well. This new bed had another blood stain of another 5 cm. There were also lots of dead flies and spiders in the window frames. The hotel staff said they would refund me one of the nights, as I didn't want to stay an extra night because of the above, and after doing my claim through ******* they said they won't refund me. ******* hasn't been very helpful either as they have ignored my claim after submitting all the photos as proof. I would completely avoid this place, they are scammers.

Lovely little property, room very well presented. Breakfast was good only thing I didn’t like was having to sit round one large table with other guests. Walking distance from the centre and beautiful sights of Oxford. Plenty to see, do, place to eat and drink. Parking is an issue but that is just a local area issue not the hotels issue, we were lucky to get a spot later in the evening outside the hotel but only after parking restrictions had ended.

Its a good location for the event I went to . Travel in the area is tough right now with road closures. The room was ok but my tele was broken; the sinks have no plugs. The owner was polite when we spoke by phone. She called me quickly after i reported to the number on the door the next day as i arrived very late. The morning staff could not help as they lady spoke no English. Breakfast is very limited continental but not even a toaster. There was nothing for me day 1 but she did get soya and gluten free bread for day 2. It did have limited oarking but i was able to park there for the 2cdays no problem.

We could not access the front door because we never received an email with instructions. Checked our junk mail too. Didn’t know there wouldn’t be an on-site host. No answer to our phone calls. If a young man staying here hadn’t let us in we’d still be standing at the front door with all our luggage!

Clearly an ex-pub. Very limited parking and surrounding areas/roads were either Permit Holders Only or a few parking bays in nearby roads which were time limited. i.e. One hour only [and no return] between 08.00 and 18.00 hours Monday to Saturday. We are senior citizens [ages 75 to 87 years] thus movement of luggage from car to property difficult. There were not 4 parking areas but three which were all taken by our 3.30pm arrival. A third car straddled the little space on the frontage of property. These local restrictions over parking were not made clear during the original online booking through ******* ! Re our accommodation. We were not aware that we had booked a room/bathroom for disabled persons. The bedroom was spacious and fairly well appointed and the bed/bedding very comfortable. As the Room 1 is on the ground floor and faces the main road with just a couple of metres from the public pavement, it needs blinds or a net curtain. We had to draw the thick main curtains mid afternoon in order to change or have some privacy. Also, the large disabled wet room/bathroom lacked facilities..No shelving to place items. A very small single tap hand basin which only delivered warm to hot water. No cold water to clean teeth or fill the kettle. Shower curtain is old, dirty and half adrift from the high rail. No toilet seat cover. Seat/hand rails/ grab handles etc all in black.....most unwelcoming although very clean. However the Continental Breakfast was well presented and adequate.

From the outside, looked a little rough. Inside a different story. Clean, comfortable and warm. Easy check in, check out. Decent breakfast. Good location for visiting Oxford.