Interesting to see our experience confirmed by some recent reviews. It could have been the weather (unseasonably rainy) but we did not enjoy our stay as much as we had hoped. The cottages/bungalows are nice enough, but some of them are quite a distance from the facilities: their amenities in the room are good, and overall everything is comfortable. Unfortunately, the disinterested staff rather let this place down. This is particularly marked in the bar and restaurant, where the service is quite unbelievably slow and offhand. The food was average, but we were past the point of caring by the time it finally arrived. Very average value for the food quality. A bit of a management shake up, and this place could be something special. Until then...
The hotel complies with what it promises. Although there are certain things that can be better. It has a restaurant that for the quality and amounts can be cheaper (I would even recommend to go to other restaurants). And the rooms and other amenities are simply ok.
Qu'il y a t'il de plus fantastique que d'arriver dans notre hôtel cerné par des cris de singes hurleurs et survolés par vols de arras rouges (guacamays escarlates) en bonne voie d'extinction par ce cher être humain. Très bel hôtel avec quelques symptômes tout de même de la difficulté d'entretenir de si grand édifices. Agréablement bien situé à 5 min en voiture du centre de Palenque au calme. Chambre confort lit king size, clim, TV, wifi, 2 belles piscines et services restaurant/petit déjeuner . Personnel très sympathique. Bon rapport qualité-prix. Je recommande++
Room was very clean. Single person but had 2 beds in room. Bathroom very clean. Supplied good towels. Soap shampoo, shower cap. Air con worked really well plus had overhead fan. Quit room on 3rd floor considering on main street. Had a pool which was clean and they supplied pool towels. Lounging and sitting area and pool bar. Corridor was blasting hot but rooms cool. Reception very modern. Efficient staff.
Very restful. Great beds, sheets, pillows, hot water, towels, complimentary water/shampoo/etc. I travel quite a bit, but I know many do not. For the neophyte/uneasy traveler I'd say, ”You'll be very comfortable here.” Very easy access to the Palenque ruins. The AC works great. Staff has been wonderful. We had a minor problem and it was addressed immediately. It really is a nice place to stay (and it has it's own restaurant). I believe I need to be mindful of my fellow travelers priorities and say that I found the pool a disappointment. It's very nice in location/construction, but my observation on this trip has been that ALL the hotels I've stay edat use their pool filters only part of the day. I regret that this pool is so cloudy that (I think) a good 'shock' treatment is in order as well as a thorough cleaning.