グランド ホテル ヴィラ イジエナ パレルモ(Rocco Forte Villa Igiea)

Una bellissima esperienza ed accoglienza perfetta

これは私たちが今まで宿泊した中で最高のホテル体験でした（幸運にも私たちは頻繁に旅行に行きます）。ホテルで私たちが関わった人は皆、素敵で、フレンドリーで、親切で、親切でした。サービスは別のレベルで、誰もがあなたを助けるためにできる限りのことをしていると心から感じました。最初の驚きは、チェックイン時に無料アップグレードを受けられたことでした。部屋は予想通り美しく装飾されていました。設備（ジム、プールなど）は素晴らしく、本当にホテルから出たくありませんでした。どちらのレストランも素晴らしく、食品の質の高さを考えると価値がありました。パレルモへのシャトルは素晴らしく、町に簡単に行くことができました。このホテルを訪れることはあまりお勧めできません。高価ではありますが、支払う価値があると実感できます。それは特にスタッフが素晴らしいからです。体験をさらに充実させる素晴らしい特典がたくさんあるので、Rocco Forte Friends への参加もお勧めします。

Highly recommend staying at the Villa Igiea. The service is 5 star. We stayed for 6 nights and every day was perfect. The breakfast was fantastic and the fresh orange juice was so good. The hotel room was spectacular and the turn down service each night was a nice touch.

This is an absolutely beautiful hotel with the so many gorgeous details (the chandeliers!!). We had a lovely sea view from our room and enjoyed the view every morning at breakfast. The breakfast had plenty to offer, with both a continental buffet and options for cooked food. The cleaning staff were absolutely top notch. They took care of every detail, even giving us bookmarks or microfiber clothes when we left out our book or glasses. Our stay was altogether restful and luxurious. There are few downsides, but a few are perhaps worth noting. The first is the pillows are horribly flat and uncomfortable, which took away from our enjoyment of the room. We were also surprised to be charged for drinking coffees in the room. €3 for a nespresso pod seemed a bit silly, especially when most every other hotel we’ve ever been to offers tea and coffee without charge. The hotel is not close to the city center and most things required a taxi to get to, which does require some planning ahead (no nipping back to the hotel!). We didn’t mind, though, given how lovely our stay was. There are also some nice street food places around for quick lunches.

We’ve been lucky enough to stay in lots of nice hotels in the US and Europe. This is not the best hotel in Palermo (it’s our only one so far), it just may be the best hotel in the world. Staff universally excellent, helpful, friendly and positive. Room outstanding. Views to die for. A small story: after our second night I left on the shelf over the bathroom sinks (yes, there is actually a large shelf to hold your toiletries) a very nearly dead, squeezed out tube of toothpaste. On returning to our room that afternoon, housekeeping had placed on the shelf a new, fresh tube of toothpaste. I’ve never seen anything like that anywhere. We chose the hotel because we are fans of the Balmoral in Edinburgh, and thought another Rocco Forte hotel would be a safe choice. We have been absolutely delighted with every aspect of our stay and send our thanks to the entire staff.

We have travWe travel the world and stay in some fabulous hotels. But this hotel, Villa Igiea, is no doubt the best hotel in which we have ever stayed. For every reason that counts, it is over the top perfect. The ambiance of the hotel is just what you are looking for with all the attention to detail. The front desk staff – the consignors – the doormen – housekeeping – everyone went above and beyond with little effort because this is what they do. They understand the true meaning of customer service. The restaurant and bar staff also had one goal in mind – customer service. The food and beverages were second to none. The bar tenders all have a great sense of humor 😊. No doubt we look forward to our next stay at Villa Igiea. elWe would give this hotel a 5 Star +.

The Villa is stunningly beautiful, a true luxurious retreat. Every detail well thought out, nothing was too much trouble for the staff. The rooms are comfortable and super clean with every amenity. The staff are friendly and welcoming. Breakfast every day on the terrace gets you off to a wonderful start to your day. Highly recommend this place, would definitely come back.

The staff at the Ville Igiea in Palermo, Sicily were more than outstanding! Every person was excellent, but especially the Restaurant staff headed by Anello Girolamo. The food was outstanding and the room staff was also great. I really can’t say one bad thing. The Concierge staff was great, Phillips, Francisco, and the front desk staff were great. The room had a beautiful balcony overlooking the Mediterranean Sea, perfect for a morning coffee or afternoon wine. I would go back there anytime.