The property is great, honestly. However the management is horrible. We arrived Thursday and they told us they overbooked the entire resort and transferred us to another hotel. When we came back the next day for our eventual check in, they explained to us that they will not give us a one night refund because “the other hotel costed them a lot of money” which, if I can understand is not our fault in the first place. There were maybe 2 people who worked their that were kind and helpful however most of the workers deliberately ignored me when I would stand in line at the front desk or ask for help on directions or a taxi. I understand they were dealing with a lot because they turned away a ton of their own customers however this treatment was beyond horrible and definitely not worth it. I don’t care how good the prices were, do not. Stay. Here.
自動翻訳