Emerald Beach Resort by Southern Vacation Rentals

The property is conveniently located and walking distance to plenty of things. However, the customer service was not good. Our air conditioning unit was not working, and it took an extended time to get it repaired. We had to sleep 2 nights without ac, and it was mid 80s in the condo in the meantime. I was also told we would be provided with extra fans that were not provided, and I was hung up by customer service.

The room was not very clean, from the inside to the balcony. Needs to repaint and change few articles

Our unit was very clean but hallways, elevator areas and lobbies really need to be cleaned and updated

I didn’t like how the building was a bit confusing. Took me a while to find the pool, no clear signs directing to pool. Very limited amount of pools and spas/sauna. No assign parking was also an inconvenience. Nice views. Clean room. Spacious. Room was same as the pictures - which was good. Overall, good experience.

A/C didn’t work had to have maintenance come fix. Then it quit again. All three nights the A/C didn’t cool correctly. All guest were miserable sleeping in a hot condo.The room was dirty. Dust on two bent ceiling fans ,counters dusty,ice maker was froze up,carpet smelt like mildew. Company locked us out to get a credit card that was already on file. Worst condo / beach trip ever. Cleaning fees for a dirty condo. I could go on. I WILL NEVER STAY HERE AGAIN

Place is nice property kept real clean, unit could have been cleaner. I would stay again

We enjoyed our stay here! Would recommend. There were several elevators broken dow and a couple things in the room that needed repair. But , the beds were comfortable and things were clean. We loved the openness of the condo and loved the nice table on balcony that we could all sit to have breakfast.

Had no access to balcony at all even though i called. Asked for a refund. Sofa bed sheets dirty. Washer didnt spin out water so drying was difficult. I had no response from ...text if you need anything.....number. There was a so called work order for balcony door but no one ever showed up. For what we paid everything should have been perfect but nowhere near it. It was pretty but so many things not in correct working order. I will not visit again and recommend you dont either. I havent heard anything about a refund of any kind. I guess i should have investigated before hand. Kinds like false advertising. I am very disappointed and do not intend on staying there again.

I would probably say a 2 . Only one elevator was working a lot of time and they only had 2 working when it did. That makes for a lot of waiting in a 23 floor motel. Most mornings and evenings there was usually a 20-30 minute wait to get one the elevator. Condo was ok. Nothing special and when you leave they send you an email of everything you have to do or be charged for it. I’ve never had a motel room/condo that we’ve had to do that with before. We just left so I’m assuming we’re going to be charged for something even though we did everything in the email. Maybe not. Just a feeling from talking to them a couple of times. I won’t be using them again