ホリデイ イン エクスプレス ホテル & スイーツ パラグールド IHG ホテル(Holiday Inn Express & Suites Paragould)

Overall everything was great. The only issue was checking in. The wife and I felt like we waited too long for the hotel desk clerk as she was not at the front in a timely manner.i had to go hunt her down

The pet fee is $50 per night per pet, so consider that into cost if traveling with pets. As of December 2023, the hotel is under rennovations. We didn't have an issue with it during our trip. Staff wasn't unfriendly just not the most inviting. For example, my daughter is allergic to dairy. Some pancake mixes have it and some do not. I asked and the woman said, "I don't know - they just tell how to make it." She did end up looking at the packaging that attached to the machine and it didn't have ingredients. We got a rennovated room. It was clean and the bed was comfortable. Would stay again, if in the area.

carpets were worn, windows were covered with plastic and tape. Staff were accommodating, but had a huge issue with check-in due to ******* not sending the reservation to the hotel. Will NEVER use ******* again!

Very nice place to stay. Doing some renovations. Our room was great, the breakfast was outstanding and the staff were all friendly and professional, Will stay again.

It was not a good experience. 3 trips back down stairs because the keys wouldn’t work, then given a different room (downgraded) and to discover the shower didnt work. And had to go downstairs to tell front desk because the phone didn’t work. So got moved to a 3rd room. Which the shower worked but the door wouldn’t stay shut and the room phone did not work either. And this is after checking in was messed up and the front desk person had to call the day manager to try and get figured out, and stil wound up just putting me in a room and said they would figure it out in the morning.

Nice area awesome staff and even though they are remodeling the place is quiet and clean

The humidity was so bad in the guest rooms that the carpet felt wet. When I complained about the first room they put me in they tried size more rooms and they were all just as bad. The staff were great and loaned me a dehumidifier to use in my room. They are doing renovations to resolve the issue but it’s serious.

Front desk ladies on Sat 7/22/23 were very helpful. Warm welcome. The ladies in the dining breakfast on Sun and Mon am were very helpful.

Very clean and comfortable room.