ベストウェスタン パラマス ホテル & スイーツ(Best Western Paramus Hotel Suites)

The hotel was fine. Comfortable, clean, nice staff. Breakfast was typical, no frills at all, but ok.

酒店在路邊，倒是不難找。應該以前也是酒店然後翻新的。比較讓人崩潰的是沒有電梯，得提着28寸的大行李扛上去。

I came here with a baby on my arms at 3am after a new year’s celebration , specifically to have a peacful night and not drive home at night. I reserved the room well in advance. I also checked in online couple of hours prior me coming in. They messed up and it turned out the gave my room to someone else. Someone literally came and sign a paper with my name on top of that paper. That means if that person ate something or got something from a hotel , it couldve ended up on my card. They did not ask their ID! And the front desk guy refused to wake them up saying it was a middle of the night. And we were standing with baby in the middle of the night. The guy could not give me another room for like 40 minutes. He gave me a different room but with one bed. And we needed two beds. Needless to say we had sleepless night. I complained to a manager over the email. He never replied. They cared about customers who signed without ID under my name but they could care less about us with a baby. No words.

Well done renovation. However, like most renovations the focus was decor not fixing basic infrastructure deficiencies. A few $$ invested in new plumbing might address the poor water pressure in the bathroom sink…barely a trickle.

Quick check in, common and individual rooms in very good condition and clean. Breakfast was ok, not great. Small parking area; high traffic volume

Completely satisfied with my stay at Best Western. In fact I am returning to the area next month and booked 2 rooms at this facility.

Heater was noisy and difficult to set. Set temperature to 65, and it was very warm. Everything else was ok.

Extremely dissatisfied with the staff, management, and customer service. Will be following up regarding our experience. Would not recommend.

Stay was good, check in was quick and friendly, bed was comfy, and hallways were quiet. They respected the do not disturb sign on the door and check out was a breeze… only thing that was a little tricky was exiting the parking right onto the highway