パレティのTopansar Lakeホテル

Super Hotel. Von der Garage über das Hallenbad und die luxuriöse Einrichtung alles vom Feinsten. Die Gartenanlage und die Lage am Lago Maggiore wunderbar. Wir genossen das Restaurant nahe beim Hallenbad. Rustikal eingerichtet, herzlicher Empfang und Bedienung. Die Küche machte grosse Freude wie auch die Weinauswahl. Wunderschönes Zimmer mit Sicht über den Lago. Hoteleinrichtung fünf Sterne, Klassierung vier Sterne. Preise für die Leistung moderat.

Summary: A beautiful location, that’s all. The price is 5-stars, the rooms are 2.5 stars. Restaurant overcharged more than €150 for wine. Keep an eye on your bill. The bar staff, led by Paulino, is friendly and attentive, his cocktails are legendary. The rest of the staff varies between outright rude and arrogant to charming and efficient. Two large parties made up of several rooms had dinner, separately, at the restaurant on the evening we arrived. Despite telling the Maitre our room numbers with each order, the bill for each table was simply divided by the rooms, irrespective of what had been ordered. The food was mediocre at best, but hey, it was only €86 per room, including wine, right? Well now comes the fun part. At each table, the wine bottles were then randomly assigned to rooms, DOUBLE BILLING the WINE. We only discovered this when one of the guests checked out and noticed the wine was included on his bill, along with the ”Menu Special” for €86. After getting all the accounts for the rooms of our group, and spending nearly two hours combing through the invoices, we finally got to the bottom of the issue. The full meal including wine was charged, split amongst the rooms, and then the wine was charged a second time. This happened to two different tables who were not associated with each other for the dinner. Sounds fishy to you too? Well, the hotel management wasn't too interested. The Maitre seemed more upset that we'd discovered the restaurant's cheat than the fact they made a ”mistake”. Another 30 minutes of discussion with the hotel’s duty manager resulted in the doubly booked wine being removed from the bill. Despite the whole hotel using carbon copy pads to take orders, no one showed us the bill from the restaurant, nor were we asked to sign anything on that order. Everywhere else, we needed to sign for €3 espressos in the bar, etc. What a great way for the newlyweds to spend their first day as a married couple. I wouldn't be surprised if ALL larger groups are subjected to the same treatment. I advise you to double-check your bills. The rooms in the annex are old and buggered, like 1980's old. The beds are uncomfortable, the carpets are dirty, everything has a musty smell. You'd also have to be a hobbit to use the bidet in our room, usual rate ＞ €300/ night. During our three-night stay, we sunned ourselves on the stony and narrow beach, with the occasional whiff of sewage. This smell is particularly delightful when you are enjoying a hideously overpriced salad at the beach bar. Breakfasts are generally good, although the chefs have no idea how to fry an egg. The first day, one of my two fried eggs arrived without the yellow, clearly having broken in the pan. However, the chef had managed to burn the bottom, while leaving the white raw and uncooked on top. Two of our party arrived at breakfast on Saturday, 10 minutes before the breakfast buffet was due to close at 10 am. We overheard staff complaining about the late arrival, as if the

I slept here with 2 other friends during our GTE walk in January where most of the Island is dormant. Very nice, kind people. Nice breakfast and dinner available. You can also get a packed lunch for your walk. Nice rooms considering the price and the 2 stars. Recommended!

私は2年連続で同じ建物に初めて戻り、レセプションからフロントスタッフに敬意を表しました。予定時間前に朝食を食べることができ、チェックアウトで世話をしました。これらは5つ星の注意です! !また、シェフとキッチンに、黒い景色、ウェイターの礼儀と同情を祈りました。場所と景色は本当に興奮しています。ファミリールームは私が見つけた中で最も広く快適な部屋の1つです。いずれにせよ、賞賛は間違いなくホテルの真の付加価値のあるスタッフであることを繰り返します。なぜそのような建物がサムスンに割り当てられているのか理解するのは1つだけです。とにかく、喜びと感謝!