レジデンス・ヴートゥ(Residence Voute)

I do not recommend. It was the worse experience I’ve ever had with a property and with a manager: The room is very small for three people and crowded with furniture. There is a bed for two persons and a sofa that turns into a small bed. After we extended the sofa there was no more room for our suitcases. In the evening, when we tried moving the sofa around a little bit to make room for suitcases, we have discovered a lot mold on the wall and curtain behind the couch. My 14 year old child couldn’t sleep on that couch because it was very close to the moldy wall. The first night we had slept in very bad conditions, three people do not fit in the two person bad, my husband slept on a chair with his head on a table. It was very difficult to get in touch with the manager and when we finally made it he was extremely rude: he told me that mold is not an emergency and that I shouldn’t have called the emergency line. When I told him that mold is very dangerous and that my child has lung problems, he said “no, mold is not dangerous, it is normal!”. He promised that he will clean the next morning but, by 4 p.m. the next afternoon, he had just cleaned the wall with water and soap (not enough since the mold infestation was deep into the wall) and the curtain covered in mold was still in place. In the end I went to the nearest supermarket, bought a special solution to clean the mold and cleaned everything myself since it was late and we were facing another night of poor sleep. The manager was very upset that I have cleaned the mold myself and he scolded me that I put mold cleaner on the bottom of the curtain and it got discoloured. Moreover, he charged us 150 euros for the discoloured piece of curtain. In the end, we didn’t get any apologies nor any compensation for the poor conditions we’ve slept in on the first night. Instead we had to pay 150 euros for a small piece of curtain that was covered with mold. After we paid for the curtain, no one came by to replace it. The entire experience was extremely traumatic, especially the interaction with the property manager. I’ll also let the pictures I’ve taken speak for themselves.