Staying at this property is really a very special experience. You are made to feel right at home from the moment you check in. To a person, everyone you encounter is welcoming and committed to making sure you have a wonderful visit. Our room was very cozy and the bathroom, which appeared to have been recently updated, was beautiful. There is a lovely courtyard where we sat in the afternoon relaxing in the sun and listening to the trickling water of the fountain. The bar at night, though small, is still a great place to sit and absorb the ambiance. Overall a relaxing memorable get away which will make us long to return.
IIssraa APosting the same review I wrote for YELP If you have kids this is probably one of the only places in downtown Carmel by the Sea to stay so there's that. My family and I stayed here for a few nights back in April and had some issues that we reported to the staff and emailed the manager about and basically got zero help from them so I decided to finally post a review here. Upon check in we found leftover items in the fridge which showed that housekeeping doesn't actually clean much. There was not weather ***** on the bottom of the entry door which not only allowed heaps of dirt to enter the tile floor and turn our feet black, but also allowed for us to hear the very loud leaf blowing that took place early the next morning. It sounded like the leaf blower was happening inside our room which woke up my 4 year old and 3 month old baby. Let's see what else...there was a huge loogie that was sitting in the drain of the bathroom sink, soap scum on the corners of the shower and light bulbs burned out. When we were checking out we were hoping to talk to the front desk about our issues but no one was at the desk so we called afterwards and explained our situation. They told us to email the manager which we did, we were asking for a partial refund mainly for the lack of cleaning but the manager never responded so maybe they wills see this! For nearly $600 spent, I don't think it's outrageous to expect a room to be cleaned. Save your money stay somewhere else! Customer service is lacking, cleaning was abhorrent and clearly management doesn't care about guests and just wants $$. If you have kids, spend your hard earned money elsewhere and just deal with the traffic to get into town. This place is NOT IT and they DON'T CARE about their customers.