Holiday Inn Express Auckland City Centre, an IHG Hotel

Really nice hotel and friendly staff. The room was spacious and comfortable. Very good sound insulation. Breakfast was really good also and the room had everything I needed. I’d stay here again if I return to Auckland!

我真的不明白這樣的酒店為什麼會是四星，窗外就是正在施工的樓盤，就算是週末也一樣早上7點就開始電鑽敲打施工，我們的房間1502打開窗就和窗外的建築工人面對面，這樣的客房應該出售嗎？懇請老闆你自己去住一天體會一下，做人做事要摸着自己良心的！房間裏面沒有瓶裝水提供，樓下辦理入住的地方新幣5:10一瓶，房間裏的床品一陣陣的異味，酒店沒有大堂，位於二樓辦理入住的地方就是一個簡單的吧枱，多數時間衹有一個工作人員，早餐是我見過4星級酒店裡最簡單的，沒有之一，這間酒店讓我們的奧克蘭之旅充滿鬱悶，必須一吐為快！

I was disappointed how the policy of having 500 IHG points added to your account if you do not have your room cleaned. I certainly did that but there was no points added, worst, the staff lied about adding it to my account. A week passed. Still do not have it. What’s the point of encouraging guest to do that if you are not implementing the policy correctly? And why lied several time to defend it? Definitely a disappointing stay and I booked 2 rooms!

It is a nice and clean hotel. There are few street parking spaces just down the hotel and we are very lucky to be able to park there.

Average service. I had booked 2 different days to stay with Trip.com and directly via hotel. I asked if they could allow me to stay in the same room which they allowed and am thankful for that but they were to notify me about it before day 1 checkout day. We had to rush pack bags for 1st-day room checkout thinking of another room to transfer, only to learn from the reception we are allowed to stay in the same room. They should have been more thoughtful about it to make customers' experience better. If only they did it could have saved the hassle for us to rush pack and then bring back the stuff to the same room. Secondly, the TV channels are very limited and something a family on a 2-day trip would expect better cable channels. Something I'll keep in mind before booking with IHG again. Otherwise, nothing else extraordinary.

奧克蘭的hoiday inn 地理位置不錯。但服務不行。我們連住2天，但第二天連衞生間垃圾桶都沒倒。車庫是和別人合租的，一切自動化，但問題是出了問題，就比較難以解決。整個新西蘭遊，因為奧克蘭而高開低走。

Clean, good price, good breakfast, in CBD, nice view from my room's window.