ザ ロイヤル スラカルタ ヘリテージ - ハンドリテン コレクション(The Royal Surakarta Heritage - Handwritten Collection)

氛圍感很強的一家酒店，第一次很新奇，第二次感覺有點怕怕的，不過酒店還是不錯的，以後來Solo應該還是會住！

Kamarnya luas dan bersih

Beautiful well maintained hotel with good breakfast spread and good staff. They have beautifully decorated the hotel especially the lobby and along the corridors to the guests rooms. I just love the big fluffy clean fresh smelling towels. The location of the hotel is also so strategically located near to places to visit. I would love to stay in the hotel again if I get to visit Solo again in the next future

Lokasi strategis, dekat balai kota Solo, pujasera, pasar legi (dawet). Kalau sore/malam dekat nasi liwet wetan beteng dan S**J si Jack. Siaran TV nya kurang jernih dan terbatas.

Ac nya tidak dingin, sdh dipindah kamar tetep tdk dingin. Dan lagi kita pakai laundry bag nya berbayar 50rb. Ditagih saat keluar. Setau sy dimana mana laundry bag itu free. Sampai sy bongkar bongkar pakaian kotor di lobby buat dipindahin..

Customer service very bad!!

We mostly stay at this hotel whenever visiting Surakarta and usually satisfied with their service. But this trip a bit different. We strictly booked non-smoking room. During check in process , receptionist asking me to sign a non-smoking statement (as usual). But we a bit wonder because the floor sign in the elevator shows it is general floor while level 2 to 7 have non-smoking floor sign. We didn't have problem during afternoon, and went out around 6 pm. When we went back at almost midnight, we can smell smoke inside our room. We did complaint. The manager on duty was offering us to move to another room at non smoking floor. We agreed and thankfully it was upgraded room. We appreciate the quick respond and decision taken by the manager. We knew it was busy time (year end and almost midnight). We expect their front office can do better for giving attention to non-smoking room request

it's definitely a very beautiful hotel in the solo city center. very convenient as it is walking distance to many famous culinary spots. will stay again, love the interior but they need to elevate their cleaning procedures. my tea spoon is not washed.

Memuaskan pelayanan dan fasilitasnya, area parkir sempit namun tidak masalah