ダブルツリー バイ ヒルトン ハロゲート マジェスティック ホテル & スパ(Doubletree by Hilton Harrogate - Majestic Hotel & Spa)

What a fantastic hotel! Staff were incredible and the facilities were great. Spa was perfect especially later in the evening as it was almost just the two of us with it all to ourself! We ordered room service from Frederick's bar and it was delicious and super speedy. The top tier moment was finding out they were dog friendly and being able to bring our four legged friend along! Will definitely be staying here when we return.

The cost of the accomodation didn’t quite match the level of service we would expect. The location is grand and the facilities are really good, as is the breakfast. However, the pool is limited to strange times for families such as during breakfast and dinner, when the middle of the day is would be more suitable. Also someone chased after us when leaving the spa to return the towels, which two children were using, rather than allowing us to leave them in our room for housekeeping to collect. The house keeping took two turns to send shampoo to our room, after a polite call, they sent shower gel instead. In summary, great food and facilities, but it’s bit awkward with children to be there and the service in the spa and housekeeping is lacking.

Paid £30 car parking only to find out we only needed to pay £10 (Guest Rate) No internet connection No hot water during our stay

Hotel was not very clean or what you would expect for a doubletree/ Hilton. Our room was not made up on several occasions (and we didn’t leave a dnd card out either) , twice we had to ask for our room to be cleaned , or ask for towels and toilet paper. We had to wait for 2hrs on one occasion when getting back from a long day out for our room to be cleaned (as they had not done it during the day) and they still didn’t give us towels or toilet paper. They left us in the bar and didn’t even offer a complimentary drink had to spend £35 on drinks whilst we waited to pass the time. They just are not attentive to your needs. Hotel is run down and not clean. Floors are filthy and so are table tops. Plus side food was ok/ breakfast nice. Spa is average and had cold hot tub inside and out. Would not go there again and have made a formal complaint. Spent £800 for 3nights and two lots of spa trea**ents for a couple. We don’t usually moan or complain but this was a lot of money and we felt it just didn’t live up to expectations or cleanliness for the money which is a shame

Check in took too long as there was a long queue. Then they charged me £12 for parking in their carpark. If you’re going to charge then state there’s a charge on your website rather than saying parking is available. Hotel looks very old with very dour grey wallpaper and carpet. Room was a very nice size and bed was OK but the heating system looked like it was from the 70’s and the room was cold at night. Far too expensive for the facilities on offer.

Staff were excellent in manner and performance. The hotel had a tired look. The disability facilities were not up to scratch - lifts would have been too small to easily fit a wheelchair. The design of the bathroom left much to be desired.

The hotel itself was immaculate. Reception area was very grand and we were given a welcome cookie which was a lovely touch. As the break went on though it was clear the finer details had been missed... When we checked in we were not made aware that there was a function taking place on the second night of our stay which resulted in loud music being played until midnight. This was not a problem however not once was this mentioned to us upon check in which would have been the courteous thing to do. Our room was located just above reception and due to it's location we heard every beat of the music which took the shine off our Valentine's night. Surely with the size of the hotel, we could have been situated away from the function room and its guests?.. Other small details were missed as well, for example we ordered room service and ordered two bottles of Coke. The server dropped them off but left nothing to open the bottles with so I had to go down to the bar and ask for them to be opened which was an inconvenience on what should have been a relaxing trip. One more thing to bear in mind is there are no cubicles to get changed in for the swimming pool, it's either a communal male or female area which isn't ideal for all. Overall it was a nice stay however it felt let down but the minor details.

Stunning hotel. Was disappointed that the TV was off all night. Also I think location of gym and spa could have been better signed.

We had a wonderful stay. The staff was very friendly and helpful. The room was extremely comfortable.