We very much enjoyed our stay. The next time we’re in town, this will be our go to hotel. The room was clean. The staff was great! We got to breakfast a little late, but the food was still good. Everyone was very courteous and helpful.
My experience with this hotel was a mixed bag that did not start off on the right foot. The gal at the front desk, Stephanie, needs to go to customer service training. Her manner was brusk and off-putting though I do give her credit for checking (reluctantly) to see if I could get an upgraded room as a Gold member. She did come through on that but never even acknowledged that she did so - I would have thanked her but she just shoved the keys at me. It wasn't until I got to the larger room that I realized that I was indeed upgraded. The room was large and nice but this hotel is older and showing many signs of wear and tear such as one of the doors in the shower was missing (which made for a very wet shower room), the washing machines were out of order as was one of the two ice machines. I could list many other issues. The breakfast was typical Fairfield. The location in Pearl made for woeful nearby choices for dinner though convenient to I-20.
Nice accommodations of beds and breakfast. The personal phone call to reserve the room gave incorrect information about a possible rollaway for the room. That was disappointing, especially since this was not disclosed until after paying, getting in the room, and then making the phone call to inquire about the rollaway. I had already paid for it—which they claimed would be refunded.
This place was perfectly located. We weren't too far from our event, eateries, or entertainment. Hotel is nice. Staff was courteous and helpful. Super friendly. The room was equipped with basics i.e. fridge, TV, super comfortable bed, etc. The TV service is through satellite so a wider range of shows to watch as well. Housekeeping were the real stars. Despite being full, the hotel was spotless and rooms immaculate.
Excellent customer service, clean and comfortable. Only complaints are that the 5am coffee isn’t as hot as it should be. The coffee urn is very old looking so it’s probably not well insulated from many years of use. And the TV service is awful. You should upgrade with smart TVs.
6639ketcThis was a spur of the moment stop on the way home from the beach. This hotel is clean as a whistle. Friendly staff. Air conditioner worked better than any air at any hotel! Great coffee!! Quiet. Even though it’s on the interstate, never heard a peep. Definitely would stay here again if we’re in the area.