ホテル サンタ マリア デ ラス アグアス ペニョール(Hotel Santa Maria de las Aguas Peñol)

Nice place the only problem they dont accept payment by ******* before to get in the hotel i had to pay again when i showed up at counter

I booked and did a prepaid reservation via ******* for this property for my husband. I received an email confirmation showing that it was fully paid as well as verifying the funds were withdrawn from my credit line. When my husband, who was not feeling well in the first place arrived he was told that the reservation was canceled… even though we have a fully paid receipt from ******* from the hotel. He ended up having to pay again just to get in a room to get some sleep. I reached out to ******* for resolution, and they said they were unable to reach the hotel as the office was closed. I hold both ******* and the hotel responsible for the situation and once he checks out I will work via my credit card for resolution. I have been in the travel industry for over 30 years, and currently work at an airline and part time at a hotel in the front desk capacity. There is definitely a mistake here and no one wants to be responsible. I have never had such a bad experience with *******. I am not at the property, but my husband said the staff was uncaring, on empathetic, and unprofessional.

Comfortable property that is well kept and has good amenities. Staff was always very pleasant. The main downside was distance from el Peñol and Guatape. Overall good value property.

Stayed here for a weekend they charged me 159 dollars per payment as a deposit and they told me to pay in cash once I got there. I paid in cash and it’s been since June 7 they promised me to refund the deposit of 159 dollars and they HAVENT. They don’t answer me and have blocked me !!! Don’t stay here !!! SCAMMERS AND THIEVES !!!

The grounds are beautiful. The pool and a Jacuzzi are very welcoming and once you get settled it’s very relaxing. However it’s too far from town and they need to offer a shuttle service to town The road to the hotel is not paved and guaranteed to screw up your rental car. Check-in was a nightmare as I had to wait for this horrible receptionist. She handed me a key and pointed to where the room was. This is a sprawling property with rooms all over the place. I stood outside for 10 minutes until somebody help me find the room Upon checking out, the same nightmare receptionist did it again! I asked her for transportation to town, and she pointed to a phone number on the wall that I was supposed to call. When I asked her to call for me she rolled her eyes. It’s not just the receptionist this place is just totally mismanaged which is a disgrace because it’s so beautiful. They hand you a list of one-sided rules favoring the hotel and not the customer. I just didn’t feel very welcome. That should be fair once I settled in it was very relaxing despite no towels at the pool, and a steam room that didn’t work.

Property is amazing but did not get the room that we saw and booked gave us a different room and wanted to change us more money

Horrible experience, extra charges, the Hotel was shut off water, room wasn’t same as pictures out of Penol view and uncomfortable, check in team was very slow more than 45 minutes check in, they charge for kids event room hace capacity but do not bring extra blankets and towels

Nice hotel with lots of things to do: swimming pool, jacuzzi, sauna, area with hammocks, aquatic activities and a little gimnasium. We liked the view of the rock which is visible from the restaurant and the pool. Breakfast is buffet style and was pretty good, lunch/dinner is a la carte and was good also at reasonable prices. Keep in mind that the hotel is situated on a hill, so you have to "climb" to get to your room. We had 2 rooms with a private balcony, on the right side was the installation to heat water which was a bit noisy at night. It's about a 10 minute ride from the hotel to El Peñón.

En general bien, pero demasiado tramite para el chein y chekout, y nos dijeron que era hasta la 1 y en el hotel nos sacaron a las 12 del dia