Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.
My wife & I had a wonderful staycation last week, from start to end the service both friendly and impeccable. At check-in my Ambassador level was well acknowledged. Our room was clean, comfortable, very quiet, modern, and well appointed. Breakfast at the Hotel's ground floor restaurant, Ivy & Jack, was excellent overall, great service too. However, my wife felt more asian breakfast food would be good, think noodles and cooked asian vegetables with the Fried Rice being vegetarian rather than containing meat. Can well recommend the hotel and it's location.
The Westin could be everything you’d want from a great city hotel in a brand new curated precinct with restaurants and bars, let down completely by the incompetence and complete apathy of the staff. The exception was the front desk, with quick friendly service but beyond that it was completely amateur and haphazard. The room service was spotty everyday, and on 2 days the room was not made up, every other day the room coffee cups, milk or spoons or coffee pods or sugar or milk was not replaced or towels not provided. You’d think service staff have a checklist, should be easy right!? The lobby cafe in the hotel called Haven was more like Hell, I had to dedicate a separate review for that as the service was non existent, appalling. Garum again has so much potential, alas the service is astonishingly haphazard, food not delivered, 30 minutes to bring my wine, served up after my meal. Frankly the staff have no idea, the poor manager made up for it, but he is terribly let down by his team, who don’t seem to miss an opportunity to disappoint. Wow so much potential absolutely wasted by something very fixable, if you can’t change the people then change the people! There was clearly a lack of middle management. The porters at the door were equally incompetent or inexperienced, I fumbled my way through the two large entrance doors, and after I made my way through, there was a feeble attempt by one if the porters that lifted his head up from his phone to assist with my hand luggage into my car, he seemed so pleased with himself that he was my knight in shining armour, hopeless. Come on Westin, prove me wrong, really I want this fantastic hotel to succeed in my neighbourhood, I want to recommend you to my colleagues and friends but fix your rubbish service!! Until then I can’t recommend you, I have a reputation to protect something you should care about as well.
Hotel great, best beds ever. Shower hot, room clean, no bin liners,,,,Work related. Pizza was cold..... did not call when pizza was available..Second replacement pizza , was hot and fresh,,, but still yuk....One of those days.Would not recommend staying here for work...
ゲゲストI stayed a night at the European Hotel in April 2023. Picked it from the many hotels I researched because it looked quaint and unique, and not like a cookie cutter modern hotel, and was so happy that it lived up to my expectations. I arrived early and was greeted pleasantly by the reception staff who arrived at about the same time as me. Was allowed to leave my luggage in a locked luggage room, and to use an upstairs bathroom to have a quick wash up after my flight, before setting out to explore Perth. There is no one manning the reception or entrance after 7pm or so (I think that is the time but I could be mis-remembering), so I was given a key to let myself in should I arrive back at the hotel later than that. That made it feel personal, as though you were being given the house keys! Sadly the famous Miss Maud's Cafe is no longer there, but there was a pleasant little cafe attached to the lobby where I had a hot coffee and sandwich. The hotel's location is very central, I was able to walk to the WA Visitor Center to get more info about what to do in Perth, and after a long day exploring, got one of the CAT buses which dropped me off about 5 to 10 minutes walk away. The room, a single, was small but perfectly adequate, with a clean bathroom and lots of hot water. The only not-so-nice-thing was that there was no view, there was just a small window quite high up which looked at another block. But for somewhere just to clean up and rest, it was more than enough. Would recommend staying here if you are not into those modern, perfect but rather characterless hotels, and would like to be in a very accessible area.
Cannot fault the apartment. Extremely clean, comfortable beds, huge balcony, all required cutlery, crockery etc. A coffee machine (for pod use) would have been welcomed. Great location and love the entry through the old church. Was very disappointed to find that the top level bar was not in use/open as we partly booked it for this reason. While the accommodation was brilliant I am put off rebooking as we had to pay a one night bond of $500 (more than the cost of the nights accommodation) and worse still it will take 7-14 days to be returned. This is a big ask of travellers. They do accept cash but I did not know this (or about the bond) and have only ever provided a credit card impression. I think Quest needs to revisit this system as they will lose customers over time.
ゲゲストFLEE THIS PLACE !! This hotel is anything except a youth hostel. Boring as hell, no backpackers in it while on their website they say they are a hotel for backpackers, the wifi doesn't work, the pictures of are not at all like the reality; the sofas inside and outside are all torn and dirty, the sofas in the large common room downstairs act as a bed for most people. And the most scandalous thing is that the hotel is infested with BED BUGS !! First of all, when we arrived on November 16th, we learned that, unfortunately, due to the number of people in the hotel, we were obliged to change rooms during our stay. Unless I'm mistaken, this information is not written on your website at the time of booking, so the least you can do is to ask if this change is a problem for the client.... After talking to some people I learned that bed fleas are present in the hotel. I go directly to the reception to ask that they don't change my room but they guarantee me that the whole hotel has been ”professionally treated” and that I have nothing to worry about. So when I changed rooms, I didn't worry that there might be some in that room because of what I had been told. But to my surprise, one night when I went to bed, there was a bed bug walking around on the bed! The next morning, once the hotel staff knew about it, I had to change rooms again (former room infested with bed bugs that the two French brothers had been victims of) as soon as possible. Once back in my new room I lay down on the bed and against the wall I see again a bed bug! In the morning, all they could tell me was that I had to leave the room and the hotel the next day, because there was supposedly no more room ”available” even though I had booked for more than a week. So in less than 24 hours, I had to find a new hotel in emergency despite my work. This hotel lacks professionalism like I have never seen before. Finally, no one freaks out about bed fleas, the manager only changes people in their rooms which spreads the bed fleas throughout the hotel.