I stayed here for 2 nights. The first night was fine and it is a relatively new hotel and the staff at the front desk are relatively friendly and helpful. After the first night and my experience at the restaurant, I had quite a positive impression of the hotel. However, after a problem with the restaurant manager the next day, it left a sour finish to my stay. I had a buffet dinner included in my stay on only the 2nd night. Upon arriving at the restaurant, I had already established a rapport with the kitchen staff and restaurant manager as I had ordered quite a lot of food as part of room service the previous night. I approached the chef and I asked him if they had some of the food I ordered the previous night as part of my room service, but in the buffet. He then took out the menu and asked me which one I was referring to. I pointed to two dishes out and he said he could make it just for me. I asked him if I would be charged for it if he did that as I didn't intend on paying for additional a la carte meals if it wasn't. He said "no charge for you". I asked are you sure? And asked him a second time. He said "no charge". I said OK thanks, thinking they were extending a similar offer that they had extended to me the previous night which was again throwing in a special request that I had at no charge. I went back to my room after taking my buffet food to my room and then one of the waiters came to deliver my a la carte dishes, with surprise surprise, a hefty bill for both dishes I requested. He did not understand English when I asked him about the charge and I said is this a charge?? He said no. And tried to force me to sign the bill. I refused and called the restaurant manager to explain what had happened. After a long conversation, he apologised and then told me to "enjoy my meal" and I won't be charged, then sent the waiter away. 10 mins later I get another knock on my door. The waiter comes back with another bill, this time wanting me to pay for the more expensive dish, waiving the fee of the cheaper dish. What? I was just told by the restaurant manager that I wouldn't incur any charges. So again I called the manager. This time he was not so nice. He talked so fast I could barely understand. He started to tell me off and tried to force me to pay for the meal when I was told there was no charge. I offered to return it even and he told me to enjoy the meal during the first phone call. I wasn't going to pay for something I was told was free of charge just for me. As I argued he eventually gave in and I didn't pay for it. This inconvenienced almost 30 mins of my time. It made me think of the previous night when I wanted to order a la carte dishes and this restaurant manager kept trying to make me pay for the buffet because no one was dining there for the buffet. Somehow a previously friendly encounter and experience turned sour and unpleasant. I don't think this is the way you treat a customer at all. I argued out of principle more than a
自動翻訳