We looked at the rooms and public areas and chose other accommodation.The restaurant gave the impression of being closed, we chose to pay a sum to use the pool and be content with that.The reception staff did not give the impression of being happy to have to welcome guests.
This is not about the hotel but the rooftop hotel restaurant. The food was all perfectly cooked, courteously served and the prices very fair. My wife had the spareribs - to honest some of the best I have ever eaten. I took the pork chop, European style, with mixed vegetables - once again, very good. next time we visit Phayao this restaurant will certainly be on our to do list.
The location is great with the lake view. Staff was very helpful when i made a mistake booking. Rooms were good (we stayed in Family Room and Lake View Suite). However, both couldnt gicve us sufficient hot shower. The water was only a bit warm no matter how hard we tried. (and we spent times in different sort of hotel so we know how things worked). The bath tub is great though. Yet, shampoo and soap provided were permanantly stuck next to the shower and that meant in ordrr to get it, we had to get out of the tub and walked shivering to the shower and hurriedly back! I havent had good hair wash for 2 days staying here. Breakfast was set on a beautiful rooftop but is a little bit disappointing considering the price. The
The staff are nice and the customer service is great. Things that we don't like are:
1. There's no exhaust fan in the toilet and bath.
2. The tissue holder is in the wrong place it's too low and inconvenient.
I went to Payao on Jun 11-12, 22. I stayed at Naga Tara. The resort staff were so nice. The female reception in daytime was so friendly and kind. She tried to help us rent a motorcycle, even it had been fully booked. Unfortunately, there was not a name tag nor we did not know her name. The staff escorted us to a villa at the first time by resort buggy. The room was nice, well decorated, and well designed. In the morning, we could experience the atmosphere of Payao lake, sitting by the lake and felt the wind on our faces. The breakfast was good. We could swim at night since the pool was accessible from our room. The floor near the pool was broken, I thought it need to be fixed. The resort is not far from the bus terminal and easy for travelling. I will absolutely visit again next time that I go to Payao.